Director of Contact Centre Operations

AVP, Talent Acquisition @ PCCW & HKT | HR Policies, Strategic Sourcing We are seeking a highly experienced and results-oriented leader to serve as Contact Centre Head for our eMPF business. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional...

Quality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...

Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...

Standard Chartered is seeking a Director for the HK Client Care Centre in Kowloon to lead its affluent contact centre. This pivotal role involves strategic leadership, team management, and the execution of innovative service delivery for high-value clients. The ideal candidate will possess over 10 years of experience in client service management, with a...

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....

An education centre operator in Hong Kong is looking for a dynamic Director to lead and grow their education centre. The role involves overseeing academic and operational excellence, managing staff, and driving strategic expansion. The ideal candidate has at least 5 years of experience in educational management, with strong leadership skills and fluency in...

Officer, Specialist, Contact Centre, Consumer Banking Join to apply for the Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology,...

Officer, Specialist, Contact Centre, Consumer Banking (WD79621) Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and...

Job Title Associate (Sub Team Lead), Specialist, Contact Centre, Consumer Banking (WD76827) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the...

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager to enhance the Customer Contact Centre's operations. This role involves leading the quality assurance function, driving revenue generation initiatives, and coaching team members. Ideal candidates will have a university degree in Business Administration, proven banking...