Customer Service Officer

Customer Officer (Travel, Concierge and Lifestyle services) 1 week ago Be among the first 25 applicants Responsibilities Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services Ensuring a pleasant...

Provide quality services and enhance relationship with tenants by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to residents promptly. Handle complaints and liaise with tenants. Assist in conducting home visit, administering tenancy issues and abuse of housing resources. Compile and generate reports from...

Responsibilities Lead and manage the customer service team to deliver high-quality support to online customers Develop and monitor Key Performance Indicators (KPIs) to ensure team efficiency and outstanding service standards Oversee the effective use of ticketing systems for timely and professional responses to customer inquiries, including product...

Handle enquiries, client instructions, complaints with investigation and providing corrective action plan in a timely manner. Prepare proposal, quotation for the customer. Provide excellent customer services and maintain good relationship with clients. Work closely and provide the relevant support on key customers’ request with Frontline. Communicate with...

A leading telecommunications company in Hong Kong is looking for a Customer Officer to provide lifestyle and concierge services. The role involves answering customer inquiries via phone and WhatsApp, ensuring customer satisfaction, and managing requests such as travel bookings. Candidates should be cheerful, energetic, and fluent in Cantonese, English, and...

Responsibilities To provide professional customer services to clients via phone calls / email / live-chat To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events To manage communication with customers in a friendly, professional &...

A leading retailer in Hong Kong is seeking a Customer Service Supervisor to manage the customer service team. This role involves developing KPIs, ensuring compliance with website policies, and resolving customer complaints effectively. The ideal candidate will have a Bachelor's degree and at least 5 years of supervisory experience in customer service, with a...

A leading inspection and certification company in Hong Kong is seeking a Customer Service Executive. This role involves handling customer inquiries, preparing proposals, and providing technical solutions related to chemical, electrical, and electronic products. Candidates should possess a higher diploma in a chemistry-related field and demonstrate strong...

A leading testing and inspection company based in Hong Kong is looking for a Customer Service Executive. The role involves handling enquiries, preparing proposals, and ensuring excellent customer service. Candidates should have at least 3 years of experience in customer services and possess good communication skills in both English and Chinese, including...

Senior Officer – Operation Services (4 months contract) Our client is a sizable firm that focuses in innovation and technology. Responsibilities Provide administrative support to centre services, handle incubatee enquiries, move-in/out logistics, office relocation and license preparation. Handle briefing session and introduce incubation centre services to...