Assistant Manager, Member Relations

5 days ago


Hong Kong Island, Hong Kong SAR China Michael Page International (HK) Ltd Full time

Assistant Manager, Member Relations - Luxury Private Club Looking for a well-present and good speaking skills candidates Our client is looking for a proactive and service-oriented Assistant Manager to lead member relations and engagement initiatives at our prestigious private club. This is an exciting opportunity to create unforgettable experiences for our elite members while driving growth and revenue through personalized service. Well-present and with Good Speaking skills candidates please apply Description Develop and execute strategies to expand our exclusive membership base. Build strong relationships with prospective members and ensure smooth onboarding. Maintain lasting connections with existing members, encouraging repeat visits and personalized interactions. Promote and upsell curated offerings including fine teas, wines, art pieces, and more. Manage VIP campaigns, callbacks, and exclusive offers to enhance loyalty. Oversee daily club operations, ensuring top-tier service standards and member satisfaction. Plan and execute premium member events, handling logistics and onsite coordination. Respond to inquiries, manage bookings, and support administrative tasks. Profile A successful Assistant Manager, Member Relations professional should have: A strong understanding of the financial services industry. Excellent communication and interpersonal skills. A customer-centric mindset with a focus on delivering high-quality service. Proven ability to build and maintain professional relationships. Proficiency in relevant software and tools for reporting and communication. Strong problem-solving skills and attention to detail. A proactive and organized approach to managing responsibilities. Job Offer 3+ years of experience in hospitality, luxury retail, or member services (private club experience preferred). Exceptional interpersonal and communication skills with a passion for delivering world-class service. Proven ability to build long-term relationships and drive engagement. Sales-driven mindset with a track record of achieving revenue targets. Fluent in Cantonese & English (Mandarin is a plus). To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ms. Chan on . Unlock job insights Quarry Bay, Eastern District, HK 14d ago Carlyle & Co. #J-18808-Ljbffr



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