Customer Service Team Lead — KPI

A thriving customer service provider in Hong Kong is looking for a Customer Service Manager. You will lead a team to handle inquiries via phone, email, and social media, striving to enhance customer satisfaction and experience. Candidates should have over 6 years of experience in customer service, including supervisory roles. Strong leadership and analytical...

A leading direct sales company is seeking a Customer Service Assistant Manager in Hong Kong to oversee the customer service team and manage relationships with distributors. Responsibilities include answering customer queries, training staff, and ensuring quality service standards. Candidates should have a university degree, 2 years of supervisory experience,...

Customer Relationship Supervisor Permanent Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve...

Our client is a fast-growing cross-border eCommerce solutions provider, offering end-to-end logistics, warehousing, and fulfillment services to global brands and online retailers. With a strong presence across Asia and international markets, they are committed to delivering seamless customer experiences and operational excellence. Position Overview: They are...

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Senior Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you. Position Responsibilities Complete a pre-defined volume of outbound calls...

A logistics technology company based in Hong Kong seeks a Customer Service Associate to manage incoming calls and support operations in billing and revenue management. The ideal candidate should have at least 1 year experience in customer service, be enthusiastic about logistics and technology, and possess strong problem-solving abilities. Bilingual skills...

Responsibilities To handle incoming calls and requirement from customer and driver Support day to day operation of billing and revenue management To be responsible for order taking and driver co-ordination Solve problems and analyse information accurately with appropriate speed Handle and respond to customer enquires Assist manager to execute daily...

About the role Lead and supervise team members to review transactions, to ensure which comply with standard workflow and meet KPIs Arrange daily staff deployment and work allocations Monitor staff performance in terms of work's attitude, accuracy and productivity Assist Team Leaders to monitor the overall operation and proactively seek for improvement...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further....

Responsibilities To handle incoming calls and requirement from customer and driver Support day to day operation of billing and revenue management To be responsible for order taking and driver co-ordination Solve problems and analyse information accurately with appropriate speed Handle and respond to customer enquires Assist manager to execute daily...