Senior Customer Service Representative, Customer Engagement Team

5 days ago

Kowloon, Hong Kong SAR China Manulife (International) Limited Full time

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Senior Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you. Position Responsibilities Complete a pre-defined volume of outbound calls within our service turnaround time with quality Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management Cooperate with other teams and team members to ensure timely resolution of customer requests and problems Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality Support management and recommend productivity/service improvements Support ad‑hoc tasks to achieve desired results of business needs Required Qualifications 2+ years of customer service experience preferred but not a must HKDSE/HKCEE/diploma qualification will be required IIQE 1,3,5 will be preferred Preferably worked previously in a call centre/service centre environment Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred Excellent telephone manner with good interpersonal skills Mature and pleasant personality Self‑motivated and able to work independently Excellent service attitude and able to follow through on commitments to customers Adherence to quality standards When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit #J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Kowloon, Hong Kong SAR China Global Payments Inc. Full time

    Customer Service Representative at Global Payments Inc. Join to apply for the Customer Service Representative role at Global Payments Inc. Responsibilities Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing Establish good relationship with merchants by provision of...

  • Customer Service Representative

    1 week ago

    Kowloon, Hong Kong SAR China Global Payments Inc. Full time

    Join to apply for the Customer Service Representative role at Global Payments Inc. 2 days ago Be among the first 25 applicants As a Customer Service Representative, you will be responsible for delivering professional customer service through inbound and outbound calls, building strong merchant relationships, maintaining up-to-date knowledge, coordinating...

  • Customer Services Representative

    2 weeks ago

    Kowloon, Hong Kong SAR China Interactive Brokers Full time

    Join us to apply for the Customer Services Representative role at Interactive Brokers . Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our...

  • Senior Customer Engagement Specialist

    5 days ago

    Kowloon, Hong Kong SAR China Manulife (International) Limited Full time

    A leading international financial services provider in Hong Kong is seeking a Senior Customer Service Representative. The role involves handling outbound calls, resolving customer issues, and adhering to service standards. Ideal candidates will have customer service experience, preferably in a call center, and a relevant diploma. The company fosters a...

  • Customer Service Representative

    5 days ago

    Kowloon, Hong Kong SAR China Global Payments Asia-Pacific Ltd Full time

    Add expected salary to your profile for insights Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing Establish good relationship with merchants by provision of one-stop care services Keeps up-to-date and self-equipped on required knowledge and skill sets proactively...

  • Customer Services Representative

    5 days ago

    Kowloon, Hong Kong SAR China ExcelNet Total HR Solutions Full time

    Customer Services Representative (Call Centre) Our Client, MNC of logistics industry, is now looking for a Full Time CS Contract staff for handling key account customer. Responsibilities: Work in Key Account Support Team in Customer Service, provide quality and premium services to our key customers Handle customer enquiries, complaints and provide solutions...

  • Customer Services Representative

    5 days ago

    Kowloon, Hong Kong SAR China Alba Circular Economy Solutions Ltd Full time

    Customer Services Representative (Part-time) Handle general enquiries and complaints. Coordinate and arrange ad-hoc collection service/ cleaning service/ maintenance service with related departments based on customers’ requests. Undertake ad-hoc tasks as assigned by Customer Services Supervisor. Requirements At least one year customer service experience in...

  • Senior Officer, Customer Engagement

    1 week ago

    Kowloon, Hong Kong SAR China Cigna Health and Life Insurance Company Full time

    Senior Officer, Customer Engagement page is loaded## Senior Officer, Customer Engagementremote type: On-sitelocations: HKGN 348 Kwun Tong Roadtime type: Full timeposted on: Posted 16 Days Agojob requisition id: The incumbent will be responsible for performing various customer service functions through inbound / outbound regulated activities. The successful...

  • Customer Service Officer

    5 days ago

    Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full time

    Responsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...

  • Customer Service

    1 day ago

    Kowloon, Hong Kong SAR China Murata Company Limited Full time

    Customer Service (CS) Representative (MJ ) Manage and co-ordinate various customer accounts, including handling quotation, samples, customer’s orders, inventory control, shipment and following outstanding payment from customers. Communicate with sales team, factory, direct customers and internal parties to ensure smooth in operation. Manage process status...