Customer Service Representative

1 week ago


Kowloon, Hong Kong SAR China Global Payments Inc. Full time

Customer Service Representative at Global Payments Inc. Join to apply for the Customer Service Representative role at Global Payments Inc. Responsibilities Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing Establish good relationship with merchants by provision of one-stop care services Keeps up-to-date and self-equipped on required knowledge and skill sets proactively Work with internal departments to seek best possible solutions for merchants Carry out ad hoc assignments for call center operations Requirements Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants Excellent telephone etiquette with mature and pleasant attributes Ability to maintain composure under pressure, patience and enjoy customer service High energy level and self-motivated Team player with strong work ethic Able to perform shift duty on weekends / public holidays depending on work schedule Work on shift basis including weekends and public holidays Seniority Level Entry level Employment Type Full-time Job Function Other Industries Financial Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Global Payments Inc. by 2x #J-18808-Ljbffr



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