Executive Officer II

2 days ago


Hong Kong Island, Hong Kong SAR China Hospital Authority - Kowloon Central Cluster Full time

With effect from 1 April 2025, the vacancy notification circulars (VNCs) will be regrouped under new categories of 'Supporting (Including PCA & OpA ranks)' and 'Supervisory, Clerical and General (Including EA rank)'. You may wish to check out the related categories for more job opportunities. Job Description – Executive Officer II (Quality & Safety), QMH (HKWCM ) Date of Issuance: 16 December 2025 Application Deadline: 29 December 2025 Executive Officer II (Quality & Safety) Position: Executive Officer II, Quality & Safety Department, Queen Mary Hospital, Hong Kong West Cluster. Pay: HK$37,590 to HK$66,291 per month (HGPS Point 15 – 27) including Monthly Allowance. Up to 15% end‑of‑contract gratuity for contract staff subject to satisfactory performance. Key Responsibilities Handle public enquiries, requests for assistance, feedback and complaints from various channels, facilitate investigations conducted by internal departments and provide replies to complainants within service pledge. Support in open disclosure/interviews as needed. Assist compiling performance reports for management meetings to enhance service. Support clinical team in handling challenging situations e.g. difficult discharge cases. Assist identifying service gaps and advise hospital management on key areas for system improvement of patient services. Provide executive support in organising trainings to enhance competency in complaint handling and prevention. Provide secretariat support to committees. Perform other duties as assigned by supervisor. Entry Requirements A university degree or equivalent. Good command of both written and spoken English and Chinese. Preferred Attributes Good communication, interpersonal and organisation skills. Responsible, self‑motivated and able to work independently. Good analytical and problem‑solving skills. Proficient with Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing. Please submit online application on or before 29 December 2025 . For enquiries, please telephone . Location Hong Kong West Cluster – Queen Mary Hospital #J-18808-Ljbffr


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