Customer Success Lead – Finance Call Center

A leading telecommunications company in Hong Kong is seeking a Deputy Call Centre Manager to oversee the management of Call Center resources, ensuring service standards are met. The ideal candidate will possess at least 10 years of experience in the call center industry, with 6 years in a managerial position. Responsibilities include managing staff...

A leading healthcare provider in Hong Kong seeks a Call Center Manager to lead and inspire the team. The ideal candidate will oversee daily operations, enhance customer experience, and implement training programs. With a focus on achieving performance targets, this role is perfect for a results-driven leader passionate about customer service. The position...

A leading consulting firm in Hong Kong is seeking a Call Center Manager to oversee a team of Customer Representatives. The successful candidate will develop strategies to enhance operational efficiency and ensure high-quality customer service standards. Candidates should possess 3 – 5 years of relevant management experience, ideally within a call center or...

A market-leading logistics company is urgently seeking an experienced Customer Service Supervisor to join their growing team in Hong Kong. The role requires leading a 24-hour hotline team, providing exceptional customer service, and ensuring smooth operation of the contact center. Candidates should possess at least a diploma, with significant experience in...

A leading technology company in Hong Kong is seeking a Supervisor for Call Center Operations on a contract basis. The successful candidate will provide support to the call center operation and ensure the necessary operational knowledge to meet service levels. Candidates should be F.7/DSE graduates or above, with preferred experience in call center...

Project Manager (Call Center Applications) Client Description Company Description: A premier IT services provider in the Asia-Pacific region, delivering solutions across system integration, infrastructure, cybersecurity, cloud services, and digital transformation to support business innovation.Location: Tseung Kwan ONature: Permanent Job Description Manage...

A leading engineering company in Hong Kong is seeking a Head of Customer Service for their call centre. The successful candidate will lead the Customer Service team, ensuring high performance and customer satisfaction. Responsibilities include managing P&L, implementing quality metrics, and aligning local strategies with global goals. Candidates should hold...

Customer Service Supervisor (Call Center/MNC/No Telesales) Client Description Our client aUS based logistics company, a market leaderwho provide global supply chain solutions, she is now urgently seeking an experiencedCustomer Service Supervisor to join their growing team in Hong Kong Job Description Lead a 24-hour hotline team to achieve high performance...

A leading telecommunications provider in Hong Kong is seeking a Mid-Senior level IT professional to manage software implementation for Contact Centers. The ideal candidate will have over 5 years' experience in application development and troubleshooting, with proficiency in IVRS hotline call flows and experience in various Contact Center technologies. The...

A leading IT services firm in Hong Kong is seeking a Project Manager specializing in CRM and call center solutions. The ideal candidate will manage project planning, execution, and stakeholder engagement, ensuring deliverables meet user requirements. Candidates should possess an IT degree, at least 8 years of IT experience, and strong skills in project...