Customer Service Supervisor

A life insurance firm in Hong Kong is looking for a Supervisor in Customer Service. The successful candidate will handle inquiries from agents, perform cashiering duties, and assist with management reporting. Ideal candidates should have 3-5 years of relevant experience in customer service and policy administration, along with fluency in both English and...

Select how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Catering Services Supervisor Job at AsiaWorld-Expo Management Limited Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible...

Chubb Life HK: Supervisor, Customer Service (Agent Service) Add expected salary to your profile for insights Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering...

Customer Service Supervisor – Hong Kong Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence....

Join to apply for the Customer Relationship Supervisor role at UPS Capital® Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination...

Customer Service & Policy Administration Officer Manage inbound and outbound hotline services, providing support for customer inquiries and service requests. Address customer complaints related to underwriting, policy services, and claims. Contact customers for follow‑ups and respond to inquiries. Assist in the preparation and updating of the Operations...

Responsibilities Handle customer call and email enquiries in a positive and professional manner Resolve customer complaints promptly and escalates to team head if necessary Evaluate problems raised by the customer and provide solution effectively to build customer loyalty Perform any other duty as assigned by supervisors Qualifications Form 7 / DSE or above...

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...

A leading property management firm in Hong Kong is seeking a Senior Customer Service Officer to oversee daily operations of the customer service team. The ideal candidate will have at least 5 years of supervisory experience in security management, a valid Security Personnel Permit, and excellent communication skills. This role offers an attractive salary and...