SDK Support Engineer

Responsibilities Develop iOS and Android reference implementations of new SDK features such as video calling and conference calls Customer support --- take ownership of customer issues, ensure proper follow-up and see them through to a resolution in a timely manner Ongoing enhancement and support of the SDK demo application (iOS, Android) Document solutions...

Customer support --- take ownership of customer issues, ensure proper follow-up and see them through to a resolution in a timely manner Analyze problems and identify solutions to customer issues Provide accurate response to customers in a timely manner Provide demo applications and code examples Ongoing enhancement and support of the web SDK demo application...

A technology company in Hong Kong seeks an experienced Technical Writer to create and manage technical documentation for SDK and API products. This role involves preparing documentation on software design, writing specifications, and collaborating closely with developers. Candidates should have a Bachelor's degree related to Technical Communication or...

A leading tech company in Hong Kong is seeking a Customer Support Specialist to ensure customer issue resolutions in a timely manner. The role requires strong analytical skills and fluency in both English and Putonghua. Candidates should have a BS in Computer Science or related fields, along with experience in web development technologies such as NodeJs,...

Join to apply for the Support Engineer role at SoftwareOne 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SoftwareOne Responsibilities L1 support on-shift support, with 9 hours each shift. Be the first point of contact for our Service Support Team. Log incidents,...

Add expected salary to your profile for insights Join our dynamic team as a Junior Cloud Engineer and play a key role in designing, automating, and managing cloud infrastructure across Azure, AWS, and Alibaba Cloud . You will work on Infrastructure as Code (Terraform, CDK, Ansible) , cloud automation, and solution architecture while supporting business...

Responsible for technical writing for SDK / API products Prepare technical documentation on software and system design, review and benchmark against the competitors Design specifications and system manual for workflows improvement Working as a team and closely with other developers Requirements: Bachelor Degree in Technical Communication, Engineering or...

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

About the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...

A leading engineering firm in Kowloon is seeking a candidate for providing technical support to customers and the engineering department. Responsibilities include handling enquiries, managing quotations, and assisting with technical drawings. Ideal candidates will hold a Higher Diploma in Engineering or Physics, possess bilingual skills in English and...