IT Helpdesk Support

13 hours ago

Hong Kong Island, Hong Kong SAR China Leadingnation Full time

About Us In response to strategic business needs and expansion, EDPS Executive is an additional executive arm of EDPS (EA License No. 78592). Founded in 1974, EDPS stands as the premier provider of IT contract staffing solutions in Hong Kong, boasting a long-standing history and esteemed reputation. We are privileged to have been chosen by the Government of HKSAR as one of the largest and most enduring suppliers of IT contract staffing services for nearly 50 years. Position Overview Our client is a statutory body; they are seeking a Helpdesk Support Specialist to support their in‑house IT environment. Responsibilities Handle IT helpdesk requests and provide technical support, including desktop hardware/software installation, configuration, relocation, and troubleshooting Perform routine IT system operations such as daily health and security checks, backups, and data centre activities Maintain accurate IT inventory records, including updates and stock‑taking Assist in IT project implementation, such as Windows client upgrades and large‑scale computer deployments Requirements Diploma in Information Technology or equivalent AND five subjects pass in HKCEE/HKALE At least 2 years of experience providing IT helpdesk support in large organisations or government departments Hands‑on experience in the following areas: Local Area Network (LAN) and Wireless Network Microsoft Active Directory and Windows OS (e.g., Windows 11), Microsoft Exchange/Outlook Video conferencing and collaboration tools (e.g., Zoom, Microsoft Teams, Wi‑Fi) Microsoft 365 features (e.g., Copilot Chat, Forms, OneDrive, Power Apps) HCL Notes Experience in data centre operations is an advantage Salary Salary will be commensurate with qualifications and experience. Application Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful. Equal Opportunity Employer We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorised personnel for recruitment‑related purposes. Address Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong. #J-18808-Ljbffr

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