Bank Customer Services Officer
4 days ago
5 days work week At least 1 year CS experience in banking industry Overnight Shift Responsibilities Handle customers enquires in relation to account opening and other banking products and services via phone, livechat and emails in a professional manner. Handle customer's complaint in accordance with the regulatory requirements and internal policies/procedures. Work closely with the Operations Department and manage outbound review check. Preparereports for the supervisor. Reviewing operation procedures and provide quality insights. Handle ad-hoc tasks assigned. Requirement Diploma holder or above inany disciplines 1 year working experience, customer service or complaint handling experience in retail or corporate banking sector ispreferred Customer oriented mindset with commitment to deliver quality service A good team playerwith strong interpersonal and communication skills Willing to work in shifts Excellent command of both spoken and written English and Chinese, including Putonghua Interested parties please submit your full resume with current and expected salary by clicking "Apply Now". #J-18808-Ljbffr
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