Oracle Fusion Cloud Operations Manager

1 week ago


hong kong, Hong Kong SAR China Robert Walters Full time

Our client, a leading enterprise retail company, is looking for an experienced Oracle Fusion Cloud Operations Manager to oversee and optimize their Fusion Cloud environment. The ideal candidate must have hands‑on BAU operations experience with Oracle Fusion Cloud (HCM, Procurement, ERP), strong English communication skills, and proficiency in Cantonese and/or Mandarin is a plus. Join a fast‑paced team and drive operational excellence Key Responsibilities Manage Oracle Fusion Cloud environment planning, maintenance, and refresh activities. Oversee release schedules and execution for production/non-production environments. Streamline change/configuration deployment processes using tools. Lead quarterly release activities including testing, health checks, and communication. Develop and implement incident management processes and SOPs. Resolve operational issues and disruptions with stakeholders effectively. Communicate IT changes/incidents to users and stakeholders clearly. Monitor ticket progress, assign tasks, elevate issues, and prepare service metrics reports (KPIs/SLA). Coordinate outsourced support vendors and allocate resources for BAU tasks. Handle complex or critical IT incidents directly. Requirements Hands‑on BAU operations experience with Oracle Fusion Cloud (HCM, Procurement, ERP). Strong English communication skills; Cantonese/Mandarin proficiency is an advantage. Proven ability to manage releases, streamline processes, and resolve operational issues effectively. Experience in service management and vendor coordination preferred. Short notice will be an advantage. Desired Skills and Experience Hands‑on experience in Oracle Fusion Cloud (HCM, Procurement, ERP) operations. Expertise in managing BAU operations and release planning. Strong knowledge of incident management and operational processes. Proficiency in service management and vendor coordination. Ability to streamline change/configuration deployment processes. Excellent communication skills in English; Cantonese/Mandarin is a plus. Problem‑solving skills for complex IT incidents and disruptions. Experience in preparing service metrics reports (KPIs/SLA). Job Details Seniority level: Mid‑Senior level Employment type: Contract Job function: Information Technology, Product Management, and Project Management Industries: Wholesale #J-18808-Ljbffr



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