Deskside Team Leader
4 days ago
SW8746 |16 Jan 2025 Deskside Team Leader (27-35K)Lead and mentor the IT End User Service Support Team to deliver effective support to end users, including VIPs. Identify, analyze, and resolve incidents or problems following established procedures, standards, and service level agreements. Act as the point of escalation for unresolved issues or complaints, ensuring proper resolution through collaboration with management and other support teams when necessary. Communicate clearly and professionally with end users and relevant stakeholders. Generate and maintain call logging reports (daily, weekly, and monthly). Work independently with minimal supervision while maintaining high performance standards. Provide technical support for both team members and end users, addressing issues related to: PC/Notebook end user software Microsoft Windows, Office suite, and Outlook General end-user IT issues End user tablets & smartphones Support and troubleshoot conference room AV equipment and video conferencing tools. Perform installations, moves, and changes related to deskside services for end users. Troubleshoot IT-related issues and escalate or report them to the line manager or supervisor as necessary. Deliver VIP support as needed. Higher Diploma in Computer Science, Information Technology, or a related discipline. Minimum of 7 years of experience in end-user support, with at least 4 years in a leadership role. Strong interpersonal skills with a team-oriented and people-focused approach. Excellent verbal and written communication skills in English. Familiarity with ITIL principles is a plus. Flexibility to work overtime when required. #J-18808-Ljbffr
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Team Leader
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8405 |17 Nov 2022 Team Leader (Deskside Support)Perform on-site deskside support including IMAC, desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation Good knowledge of Microsoft Windows operating systems technologies Provide technical support of daily deskside support and problem...
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8742 |13 Jan 2025 Senior Deskside Support Engineer/ Team Leader (28-36k)Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify,...
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8722 |19 Nov 2024 Senior Deskside Support Engineer/ Team Leader (28-35k) Responsibilities Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users....
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Deskside Support Team Leader
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8615 |29 Jan 2024 Deskside Support Team Leader (23 – 26k) Lead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate the...
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Senior Deskside Support
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8658 |05 Jun 2024 Senior Deskside Support (Team Leader) (25 – 30k)Lead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate...
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Deskside support Team leader
6 days ago
Hong Kong Island, Hong Kong SAR China E.C.Fix Technology Ltd. Full timeLead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate the unresolved problems escalated by the team. Work with management and...
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Deskside Support Team Lead
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA prominent consulting firm is looking for a Team Leader (Deskside Support) in Hong Kong to deliver on-site technical assistance for desktops and laptops. Responsibilities include installation, troubleshooting, and problem resolution. Suitable candidates should have at least one year of relevant IT support experience and preferably hold an MCSE/MCTS/MS900...
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Deskside IT Team Lead — VIP
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA leading consulting firm in Hong Kong is seeking a Deskside Team Leader to guide and mentor the IT End User Service Support Team. You will ensure effective support for end users, including VIPs, and manage incident resolution according to service standards. Ideal candidates have at least 7 years of experience in end-user support and proven leadership...
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Assistant Service Delivery Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS service performance (primary-Deskside support), SLA, CSAT, EUS Compliant, etc. Able to work with client project and architecture team to enable country Deskside support team to support EUS application launch Monitor, control and support service...
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Senior Deskside Support
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8149 | 27 May 2021 Senior Deskside Support Responsibilities Perform level 2 troubleshooting support, back‑end support assisting level 1 support team Perform hardware support (PC, notebook, headset or printers) or other related Windows software including Adobe, anti‑virus and etc. Provide technical evaluation and recommend solutions, mainly on Microsoft...
