Associate Director/ Senior Manager, Policy Administration

The incumbent will be responsible to drive the transformation of Group Insurance operations through the design and implementation of a new Policy Administration System (PAS). This role will be instrumental in shaping future-state business processes, defining system requirements, and ensure seamless operational readiness and aligning with the company health strategy and ambition. Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support. Position Responsibilities Assist the Team Lead to design and implement future-state business operation models aligned with company strategy. Drive the design of new administrative workflows and process steps to support the implementation of the new PAS through the discovery of the as-it business processes. Collaborate with cross-functional teams to define and validate user requirements and system specifications. Ensuring that business needs with potential opportunities are accurately translated into system functionalities. Partner with Business Analysts and IT teams to co-develop detailed PAS requirements and ensure alignment with business objectives. Support the creation of data mapping dictionaries, provide input on data cleansing strategies, and assist in managing data exceptions. Contribute to the development of test case scenarios. Provide feedback to ensure the system supports intuitive, efficient, and accurate processing flows. Ensure clear and quality customer/agent facing correspondence developed in the new PAS workflows. Prepare updated policy administration procedures aligned with new system workflows. Design and deliver training programs to equip both Hong Kong and offshore GLH administration teams for successful system adoption. Support change management efforts to ensure a smooth transition. Serve as the domain expert in policy administration to continue operation enhancement and uplift efficiency after the new PAS implementation. Ensure the payment collection / disbursement / account reconciliation / AML Control integrated in the new system. Ensure the connectivity and integration between the new system and Payment System, Bridger and AML Manager. Required Qualifications Bachelor's Degree, preferably in a business-related field. 10 years or more industry experience in Policy Admin Servicing, with experience in running business projects or BA / IT being an advantage. Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment. Ability to maintain and build relationships with internal teams. Good communication and presentation skills. Fluent in Mandarin and English. High proficiency in reading and writing English and Chinese. Strong sense of ownership and attention to detail. Customer-oriented. Good PC skills, including MS Word, Excel, and PowerPoint. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的資訊將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 混合式 #J-18808-Ljbffr