Director/ Associate Director, Group Operations Transformation

Director/ Associate Director, Group Operations Transformation Join to apply for the Director/ Associate Director, Group Operations Transformation role at Manulife . This position is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi‑year strategic programs aligned with segment goals. The role partners across business lines, vendors and value streams to ensure strategic objectives achieve intended outcomes. Position Responsibilities Program Leadership for Group PAS Program Serve as Program Manager for the Program, ensuring alignment with Group Business strategy and transformation objectives. Drive end‑to‑end delivery of PAS implementation and associated process changes within Hong Kong. Establish program governance and ensure adherence to timelines, budgets, and quality standards. Strategic Planning & Governance Define and enforce program principles and priorities across implementation phases (MVP1, MVP2, etc.). Collaborate with business and technology stakeholders to ensure delivery plans meet operational, compliance, and customer experience standards. Represent the program in governance forums, providing clear updates on progress, risks, and mitigation strategies. Business Design & Integration Oversee integration of new systems with existing business processes and tools. Ensure business continuity during transition, maintaining service quality, STP capabilities, and regulatory compliance. Stakeholder Engagement & Change Management Partner with cross‑functional teams (Operations, IT, Distribution, Product, Compliance & etc) and vendor to align on requirements and timelines. Lead change management efforts within Hong Kong, including communication, training, and adoption strategies. Risk, Compliance & Regulatory Assurance Ensure all program activities comply with risk, audit, and regulatory standards. Maintain integrity of financial, compliance, and regulatory reporting throughout implementation. Data & Reporting Readiness Oversee readiness for data migration, reporting, and analytics capabilities to support business needs. Required Qualifications Bachelor’s degree in Business Administration, Economics, or equivalent. Proven experience leading complex, multi‑year programs within the financial services industry. Proven experience driving innovation within well‑established organizations looking to move to the next level of success. Proven experience working with cross‑functional agile teams and projects. Strong understanding of Group Life & Health business, operational workflows and transformation methodologies. 10+ years of program management experience. Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives. Excellent critical thinking and problem‑solving skills to form actionable plans. Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change. Highly self‑directed and comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change. Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships. Strong ability to present complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives. Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management. Strong financial acumen, with an ability to understand key metrics and their relation to business drivers. PMP and/or CSM preferred. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our website . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid Seniority Level Director Employment Type Full-time Job Function & Industries Management and Manufacturing Insurance #J-18808-Ljbffr