Customer Services Manager
5 days ago
Add expected salary to your profile for insights Join the Team: Spice Up Your Career with TJI TJI's vision is to spice up every city and all walks of life with unique flavors, and we need the right talents to accomplish this vision together in our thriving and dynamic environment. Why TJI? Like our signature "Tam Jai Taste," we believe in pushing boundaries, celebrating innovative combinations, and making a positive impact on society. With TJI, you'll find endless growth opportunities and participate in continuous expansion plans to new cities. Be part of a team of like-minded professionals who value your unique talents and ideas, and experience fulfilment through personal development that contributes to a purpose-driven mission that makes a difference. If you're eager to be part of a passionate and like-minded team, apply now and start to spice up your future with TJI. Responsibilities: Lead and supervise Customer Service team to handle customer enquiries from various communication channels, e.g. telephone, email, mobile app and social media etc. in a timely, efficient and quality manner Handle and resolve CS cases according to established policies and procedures Work closely with Operation, Training, Quality Assurance and Marketing team to resolve customer concerns and determine best course of solution based on the customers’ needs Analyze customer feedback, prepare reports and provide insights to drive improvement and satisfaction Responsible for mystery shopper program (MSP) to keep driving improvement for customer experience Conduct regular assessments of existing SOPs to ensure they align with current best practices and organizational goals. Identify areas for improvement and implement updates to enhance efficiency and effectiveness Assist in ad hoc projects and assignments on customer services and related systems Requirements: Degree or above in any disciplines A minimum of 6 years' working experience in Customer Services, of which at least 2 years' experience in supervisory role Experience in Food & Beverage, Retail and Hospitality will be an advantage Strong leadership skills with the ability to drive team performance Good analytical and problem-solving skills. Probing mindset to identify root cause and improvement opportunities. Excellent telephone manner, customer-oriented and able to work under pressure Ability to thrive in a collaborative, fast-paced environment Good communication, interpersonal and problem-solving skills with a positive attitude Proficient in MS Office Suite and Chinese word processing Good command of English and Chinese Immediate availability is preferred We offer competitive salary, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, please fill in the application form and upload your resume with your present and expected salary. (All personal data collected will be used for recruitment purpose only.) About Tam Jai International Co. Limited #J-18808-Ljbffr
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Customer Service Manager
3 days ago
Kowloon, Hong Kong SAR China International Dental Center Full timeOverview Join a leading dental clinic in Hong Kong and be part of a dynamic supportive working environment. We are looking for a customer service manager to play a vital role in enhancing our patient experience and ensuring our services reflect our brand values and reputation. Responsibilities Manage a team of reception officers and customer service...
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Customer Services Executive
5 days ago
Kowloon, Hong Kong SAR China Magic Clean Environmental Services Limited Full timeAdd expected salary to your profile for insights Responsibilities Handle daily CS operation, such as quotations, orders arrangements, invoicing and after-sales services. Follow‑up customers' enquiries and handle complaints to maintain customers satisfaction. Assist in sales leads follow‑up to close the deal and meet the target. Participate in marketing...
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Customer Service Manager
5 days ago
Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full timeOversee the day-to-day operations of the Customer Service Department, taking full responsibility for its performance and compliance with regulatory standards. Manage client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional campaigns and client...
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Contract Customer Services Supervisor
5 days ago
Kowloon, Hong Kong SAR China CH Property Services Limited Full timeContract Customer Services Supervisor (Property Handover) CSI Group is a listed real estate developer specialising in high‑quality commercial and stylish residential projects across Hong Kong, Shanghai and Beijing. We are hiring a highly motivated professional to supervise customer services for a new residential project. Responsibilities Oversee all...
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Bilingual Customer Services
5 days ago
Kowloon, Hong Kong SAR China Magic Clean Environmental Services Limited Full timeA cleaning service provider in Hong Kong is looking for a Customer Service role focused on daily operations. Responsibilities include managing customer enquiries, invoicing, and engaging in marketing events. Candidates must possess excellent communication skills in English and Mandarin, with at least 1 year of experience in sales or customer service, though...
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Kowloon, Hong Kong SAR China iFAST ePension Services Limited Full timeSenior Executive/Executive, Customer Service Excellence Assurance Team iFAST ePension Services Limited is a subsidiary of iFAST Corporation Ltd., which is listed on Singapore’s SGX-ST Mainboard. We support and empower our pension partners in their digital transformation to achieve better customer engagement, enhanced operational efficiencies, and improved...
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Kowloon, Hong Kong SAR China iFAST ePension Services Limited Full timeA financial services company in Hong Kong is seeking a Senior Executive for its Customer Service Excellence Assurance Team. The role involves handling customer inquiries related to MPF operations while providing high-quality service. Candidates should be fluent in English and Cantonese, with 1-3 years of customer service experience. The position offers an...
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Customer Services Manager
5 days ago
Kowloon, Hong Kong SAR China Vennic Limited Full timeA thriving customer service provider in Hong Kong is looking for a Customer Service Manager. You will lead a team to handle inquiries via phone, email, and social media, striving to enhance customer satisfaction and experience. Candidates should have over 6 years of experience in customer service, including supervisory roles. Strong leadership and analytical...
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Bilingual Bank Teller
5 days ago
Kowloon, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeA recruitment agency in Hong Kong is seeking a Bank Customer Service Ambassador / Teller to provide outstanding customer service and assist with counter operations. The role demands proactive individuals with strong communication skills and fluency in both English and Chinese. Candidates with more experience may be considered for a senior position, offering...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Synergis Management Services Limited Full timeA property management firm is looking for a Customer Service Officer in Tsim Sha Tsui. The role includes providing high-quality customer service to tenants and visitors and clerical support. The ideal candidate should be a HKDSE graduate or above, fluent in English, Cantonese, and Putonghua. Fresh graduates are encouraged to apply. Competitive salary between...
