User Operations Specialist

IANG/TTPS/QMAS visa holders are welcome. Job Responsibilities Primarily responsible for the operation of financial business users, ensuring user activity and retention. Formulate differentiated marketing strategies for different user groups; collaborate with product and marketing teams to grow business scale through activities and product optimization. Focus...

Associate Director/Director of User Operations BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading...

A well-established institution is seeking an IT Helpdesk Specialist to provide first-level support and troubleshoot IT issues for users. The ideal candidate will have a diploma in Computer Science or Information Technology, alongside 1-3 years of IT support experience. Strong command of both English and Mandarin is essential. This position offers an...

A leading fintech company in Hong Kong is seeking a Director of User Operations to lead user-centric operations for a global digital asset platform. Responsibilities include overseeing user onboarding, managing cross-functional collaboration, and optimizing customer engagement strategies. The ideal candidate will have over 8 years of experience in fintech or...

A prominent financial institution in Hong Kong is seeking an experienced End User Services Manager to oversee the support services team and ensure quality delivery. The ideal candidate will have at least 7 years of experience in End User Services, preferably in banking, along with a Bachelor's degree in Computer Science or IT. Strong communication skills,...

Specialist I / Specialist II / Analyst (Services Management) Hong Kong Interbank Clearing Limited (hereinafter referred to as “the Company”) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency...

A prominent consulting company located in Hong Kong is seeking a dedicated Technical Support Specialist. You will provide in-house and on-site technical support, troubleshoot issues related to PCs and software, and assist with O365 applications. The ideal candidate should possess a diploma in IT or a related field with at least one year of experience in...

End User Services Manager We are seeking a high‑calibre professional to join our department in Hang Seng Information Technology to drive end‑user support services. Responsibilities Manage end user services support team to ensure end‑user support services are delivered with good quality. Develop and manage the team to deliver standardised IT services...

Senior Specialist / Specialist I (Network Infrastructure) Hong Kong Interbank Clearing Limited (HKICL) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency and multi-dimensional financial...

A leading retail company in Hong Kong is looking for a Senior Specialist in Warehouse Operations to oversee logistical processes at the SEATH Distribution Center. This role focuses on managing relationships with 3PLs to ensure timely and efficient operations, maintaining accuracy across data systems, and optimizing warehouse procedures. Candidates should...