End User Services Manager
3 days ago
End User Services Manager We are seeking a high‑calibre professional to join our department in Hang Seng Information Technology to drive end‑user support services. Responsibilities Manage end user services support team to ensure end‑user support services are delivered with good quality. Develop and manage the team to deliver standardised IT services and operations to support business growth innovatively within budget. Implement and maintain a disaster recovery plan for End User Services and shape IT initiatives for compatibility with the plan. Manage Branch IT operation and deployment of local IT services to optimise speed, cost and quality. Identify any issues that may arise due to delivery risk, define preventive actions or corrective measures and timely escalates major project risks and issues to management. Provide professional consultancy in response to infrastructure queries from developers and business. Work closely with infrastructure domain teams in HSBC Group to influence the practice and standard of infrastructure products; work closely with product owners on the rollout schedule. Respond to any ad‑hoc business initiatives and management directions. Monitor user impact and support resource requirement for any production change. Participate in incident management process that would impact the Bank. Manage the funding approval, maintain a healthy stock and inventory management and coordinate logistics from global SSP or local business‑sponsored requirement. Qualifications 7 years’ experience in End User Services implementation and maintenance preferably in Banking industry. A bachelor degree or above in Computer Science, or Information Technology related discipline. Solid experience in a managerial role within an IT or related field, including experience of collaboration with global functions and a geographically dispersed team. Ability to build strong relationships and communicate with a wide spectrum of stakeholders. Understands and interprets complex business and IT requirements. Strong customer centric culture. Technical expertise in various end‑user services products. Open‑minded, willing to learn, explore and implement new and emerging technologies. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Excellent team player with ability to work under minimal supervision. Good command of written and spoken English & Cantonese; Mandarin is a plus. Why Join Hang Seng Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. #J-18808-Ljbffr
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Head of End User Services – Banking IT
2 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong seeks an experienced End User Services Manager to lead a support team, ensuring high-quality service delivery. The ideal candidate possesses over 7 years of experience in End User Services within the banking industry, with strong managerial skills and the ability to communicate effectively with diverse stakeholders....
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End User Services Lead — IT Operations
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeA prominent financial institution in Hong Kong is seeking an experienced End User Services Manager to oversee the support services team and ensure quality delivery. The ideal candidate will have at least 7 years of experience in End User Services, preferably in banking, along with a Bachelor's degree in Computer Science or IT. Strong communication skills,...
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End User Services Manager
2 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Chief...
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End User Services Engineer – IT Support
1 week ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeA leading bank in Hong Kong is seeking an End User Services Analyst Engineer. The role involves providing technical support, managing IT operations, and collaborating to enhance service delivery. Candidates should have a Bachelor's degree, experience in customer service management within IT, and fluency in English, Chinese, and Cantonese. This is a full-time...
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Kowloon, Hong Kong SAR China HSBC Full timeA leading financial institution in Hong Kong is seeking an End User Services Analyst Engineer to provide remote and on-site technical support. This role involves identifying and resolving issues, managing IT operations, and implementing customer service policies. Ideal candidates have a Bachelor’s degree and strong customer service experience in IT,...
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Senior Manager
3 days ago
Kowloon, Hong Kong SAR China Link Asset Management Limited Full timeSenior Manager - End User Technology and Support Role Objective The Senior Manager – End User Technology & Support is responsible for delivering a secure, reliable, and optimised end‑user technology ecosystem across the enterprise. This role provides strategic leadership and operational oversight of end user technology, deskside support, VIP support, and...
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End User Support Engineer
3 days ago
Kowloon, Hong Kong SAR China Swing Consulting Limited Full timeJob Overview Provide in-house / on-site technical support services for end users. Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc. Support O365/M365 applications including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex...
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End User Services Analyst Engineer
1 week ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeSome Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Chief...
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End User Services Analyst Engineer
2 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Chief...
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End User Services Analyst Engineer
2 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. In Hang...
