End User Support Engineer | Windows

Job Overview Provide in-house / on-site technical support services for end users. Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc. Support O365/M365 applications including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex...

Senior Manager - End User Technology and Support Role Objective The Senior Manager – End User Technology & Support is responsible for delivering a secure, reliable, and optimised end‑user technology ecosystem across the enterprise. This role provides strategic leadership and operational oversight of end user technology, deskside support, VIP support, and...

A leading financial institution in Hong Kong is seeking an End User Services Analyst Engineer to provide remote and on-site technical support. This role involves identifying and resolving issues, managing IT operations, and implementing customer service policies. Ideal candidates have a Bachelor’s degree and strong customer service experience in IT,...

A global financial services firm located in Hong Kong is seeking a skilled IT professional to provide Level 2 End User and Windows system support. This role involves maintaining and troubleshooting issues related to VMware VDI systems and Windows Desktops. The ideal candidate has 5-10 years of experience in a global financial organization and possesses...

A leading bank in Hong Kong is seeking an End User Services Analyst Engineer. The role involves providing technical support, managing IT operations, and collaborating to enhance service delivery. Candidates should have a Bachelor's degree, experience in customer service management within IT, and fluency in English, Chinese, and Cantonese. This is a full-time...

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services...

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services...

Senior Windows Platform Operations Engineer (L2) Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client...

A prominent financial institution in Hong Kong is seeking an experienced End User Services Manager to oversee the support services team and ensure quality delivery. The ideal candidate will have at least 7 years of experience in End User Services, preferably in banking, along with a Bachelor's degree in Computer Science or IT. Strong communication skills,...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...