Hong Kong Convention and Exhibition Centre
2 days ago
Responsibilities:
- Replies to customer enquiries and complaints properly and efficiently at both Information Counters and records them in the “Comment and Suggestion” form for reference and follow-up action on a daily basis.
- Performs Hong Kong Ticketing Box Office services at counters, including cash or credit card transactions, exchange for tickets, refunds, and amendments of ticket details.
- Communicates customer enquiries and unsolved issues with the designated departments.
- Offers on-site support to the events by checking whether the event setup is properly done, greeting the organiser, and responding to any requests during the event.
- Performs venue checking such as lighting, maintains the lobby area in good condition, and notifies concerned departments to follow up.
- Less experience will be considered as Customer Service Officer.
Requirements:
- Good communication and problem-solving skills.
- Good customer service and interpersonal skills.
- Responsible, presentable, and service-oriented.
- Good team player and proactive.
- Good command of both written and spoken English and Chinese; Mandarin would be advantageous.
- Shift duty is required.
We are an equal opportunity employer and welcome applications from all qualified candidates. Interested applicants please send your full resume with expected salary by clicking "APPLY NOW" or send to the below:
Human Resources Department
Hong Kong Convention and Exhibition Centre (Management) Limited
Hong Kong, China
Fax: +852 2582 7034
Website:
The personal data collected in this application will be kept confidential and used for recruitment purposes only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications filed for future references.
Our company will retain the personal data of unsuccessful applications for future recruitment purposes for a period of not more than 6 months.
Managed by HKCEC (Management) Limited • Member of NWS Holdings
Seniority level- Entry level
- Full-time
- Marketing and Customer Service
- Industries: Hospitality, Food and Beverage Services, and Events Services
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