Private Client Manager

Join to apply for the Private Client Manager role at Pernod Ricard 3 days ago Be among the first 25 applicants The Private Client Manager is a strategic ambassador for Pernod Ricard’s most prestigious portfolio, responsible for cultivating deep relationships with High-Net-Worth and Ultra-High-Net-Worth Individuals ((U)HNWIs). This role combines luxury service standards, strong commercial ownership, and entrepreneurial agility to unlock new business growth and elevate brand desirability. You will lead and develop the Private Client model in your market, delivering profitable Direct-to-Consumer (D2C) sales, curating personalised experiences, and shaping long-term client value through exclusive access to rare liquids and money-can’t-buy brand moments. Key Responsibilities and Job-Related Characteristics 1. Strategy & Business Development Develop and execute a market-specific sales strategy to recruit, engage, and grow (U)HNWI and VIP clients. Identify new revenue opportunities through business development, partnerships, and luxury ecosystem activation. Recommend portfolio and brand initiatives aligned with pricing strategy, margin expectations, and resource optimisation. Actively contribute to building the Private Client business structure in an entrepreneurial, fast‑evolving environment. 2. Client Recruitment & Relationship Building Recruit, nurture, and retain personal relationships with (U)HNWIs through high-touch service and personalised interactions. Develop a robust pipeline of prospects through luxury partnerships, connector networks, private events, and targeted engagement. Strengthen long‑term relationships to maximise client value, repeat purchases, and premium brand advocacy. Deliver annual D2C revenue, margin, and profitability targets for the Prestige and Prestige+ portfolio. Ensure superior execution of client orders, premium delivery experience, and after‑sales service. Propose commercial solutions aligned with agreed pricing, profitability thresholds, inventory constraints, and commercial KPIs. Monitor client segmentation, spending patterns, and CAPP performance to optimise commercial outcomes. 4. Luxury Brand Representation & Experience Creation Serve as a charismatic and credible brand ambassador, confidently representing Pernod Ricard’s finest Maisons. Host private tastings, prestige events, and bespoke experiences that showcase craftsmanship, heritage, and brand storytelling. Design personalised, unforgettable experiences that reflect luxury standards and strengthen emotional connection with the brand. 5. Reporting, CRM Excellence & Compliance Maintain accurate and up‑to‑date CRM and client records with full compliance to internal controls. Provide regular reporting on client activities, insights, sales pipeline, and market trends. Capture and share HNWI insights to influence product development, experience design, and strategic initiatives. Monitor luxury trends, competitor movements, and shifts in HNWI behaviour to anticipate market needs. Recommend and test innovative engagement strategies, events, and premium client service models. Actively contribute to shaping the future of the Private Client business in your market through an entrepreneurial, solution‑oriented mindset. Knowledge and Skills Requirements Minimum 5 years’ experience in luxury sales, private client management, private banking, premium hospitality, or prestige spirits. Strong existing network among (U)HNWIs, VIPs, and luxury partners preferred. Demonstrated ability in managing HNWIs, delivering exceptional experiences, and achieving commercial KPIs. Strong communication, presentation, stakeholder management, and negotiation skills. Proven commercial acumen including P&L impact, pricing sensitivity, and margin optimisation. Passionate knowledge of champagne and spirits is a strong plus. Referrals increase your chances of interviewing at Pernod Ricard by 2x #J-18808-Ljbffr