Customer Care Executive – Luxury Brand
4 months ago
Our client, a well known Luxury Brand, is looking for a high-caliber person to fill the position.
Job Duties
- Respond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels.
- Provide accurate and detailed information about products, services, and company policies to customers.
- Assist customers with placing orders, processing returns, and resolving billing or shipping issues.
- Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution.
- Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries.
- Follow up with customers to ensure their concerns have been resolved to their satisfaction.
- Build and maintain strong customer relationships by providing personalized and attentive service.
- Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements.
- Keep accurate records of customer interactions and transactions in the CRM system.
- Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings.
Job Requirements
- 2 years’ experience in customer / after sale service function.
- Excellent verbal and written communication skills.
- Ability to empathize with customers and de-escalate tense situations.
- Strong problem solving and conflict resolution skills.
- Ability to multitask and prioritize tasks effectively.
- Positive attitude and a passion for delivering customer service.
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