Customer Care Executive – Luxury Brand

4 months ago


hong kong, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Customer Care Executive – Luxury Brand (Ref. No.: 26544)

Our client, a well known Luxury Brand, is looking for a high-caliber person to fill the position.

Job Duties

  • Respond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels.
  • Provide accurate and detailed information about products, services, and company policies to customers.
  • Assist customers with placing orders, processing returns, and resolving billing or shipping issues.
  • Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution.
  • Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries.
  • Follow up with customers to ensure their concerns have been resolved to their satisfaction.
  • Build and maintain strong customer relationships by providing personalized and attentive service.
  • Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements.
  • Keep accurate records of customer interactions and transactions in the CRM system.
  • Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings.

Job Requirements

  • 2 years’ experience in customer / after sale service function.
  • Excellent verbal and written communication skills.
  • Ability to empathize with customers and de-escalate tense situations.
  • Strong problem solving and conflict resolution skills.
  • Ability to multitask and prioritize tasks effectively.
  • Positive attitude and a passion for delivering customer service.
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