Operations Excellence Lead

A leading organization in operational excellence in Hong Kong is seeking an experienced professional to enhance operational processes. This role requires 8-10 years of experience in operation transformation within the insurance sector. You will manage cross-functional teams, lead initiatives for process improvements, and ensure effective documentation...

Responsibilities Study & process corporate actions and monitor the lifecycle of events within pre-defined cutoff time and timely escalation for irregular cases detected Execute & support of (1) the full settlement cycle of private banking products (e.g. equities, bonds, investment funds, structured products and derivatives); (2) deposit and remittance...

A leading advertising services firm in Hong Kong is seeking a part-time Operations Manager to oversee and optimize daily operations. You will lead teams and collaborate with various departments to enhance performance and achieve organizational goals. The ideal candidate will have strong expertise in operations management, problem-solving abilities, and...

A global financial institution in Hong Kong is seeking a Residual Operations Lead to manage the Trustee Management Office operations team. The successful candidate will be responsible for regulatory compliance, operational risk management, and service excellence post eMPF onboarding. Applicants should have a university degree, significant experience in...

A leading property development company in Hong Kong seeks an experienced Administrative Manager. The role includes managing day-to-day operations, supervising a team, and improving administrative processes. Candidates should have a degree in Business Administration and at least 10 years of managerial experience. Excellent organizational skills and...

Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t...

As Senior Operation Excellence Manager in Customer Service Division, you will lead a team of Operation Planning Team to develop and implement strategic & innovation roadmap featuring different workflow flow and process for CS day‑to‑day work task. Be the champion to drive transformation does not limit to Process Streamlining, Smart Technologies, RPA & AI...

A leading consumer electronics company in Hong Kong is seeking a seasoned Operations Manager to drive efficiency and profitability. The role requires overseeing supply chain processes, managing diverse teams, and ensuring exceptional customer service. Ideal candidates will possess over 10 years of operations management experience and a Bachelor's degree....

AsSeniorOperationExcellenceManager in Customer Service Division, you will lead a team of Operation Planning Team to develop and implement strategic & innovation roadmap featuring different workflow flow and process for CS day-to-day work task. Be the champion to drive transformation—does not limit to Process Streamlining, Smart Technologies, RPA & AI Agent...

Your Role Assessing current commercial processes and workflows to identify inefficiencies or bottlenecks. Mapping and documenting existing processes for clarity and transparency. Analyzing operational data to inform recommendations for improvement. Designing customer‑centric processes, using data to identify pain points along the customer journey, and...