Network Engineer

4 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Client Description:

Leading telecom carrier and IT solutions company

Job Description:

Responsibilities
  • Perform network implementation, provisioning and commissioning
  • Conduct configuration change, documentation and provide maintenance support for customer’s infrastructure and system
  • Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications
  • Liaise with internal department, vendor and customer for project implementation and managed service
Technical Support Engineer Responsibilities
  • Handle customer calls
  • Investigate, troubleshoot, isolate and document problems
  • Liaise with customers to diagnose and report on problem situations
  • Initiate appropriate corrective actions using established procedures as emergency needs arise
  • Perform other related duties as assigned
Job Requirements:
  • Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
  • Minimum 5 years relevant experience in supporting network infrastructure or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
  • Good technical knowledge in various brands of networking products and solutions such as Cisco, Juniper, Fortinet, Huawei
  • Advantage to holder of professional certifications such as CCNA, CCNP, ITIL
  • Familiar with ITIL IT Service Management framework
  • Strong problem-solving and analytical skills
  • Good customer service and interpersonal skills
  • Self-motivated, customer-oriented and able to work under pressure
  • Proficiency in spoken and written Chinese and English
Technical Support Engineer Requirements:
  • Higher Diploma / Degree holder in Computer Science, Computing, Information Technology, Telecommunication, Engineering or related disciplines
  • IT Helpdesk/Support experience on cloud service/product will be an advantage
  • Excellent interpersonal and presentation skills, and have a mature responsible and self-motivating attitude
  • Good customer service and able to work under pressure
  • Fluent in Cantonese, English & Putonghua
  • Ability to work independently and take self-initiatives
  • Certified with M365 certification will be an advantage
  • Microsoft Certified Security Administrator Associate
  • Microsoft Certified: Information Protection Administrator Associate
  • Microsoft Certified: Teams Administrator Associate
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