Network Engineer
6 days ago
Client Description:
Leading telecom carrier and IT solutions company
Job Description:
Responsibilities- Perform network implementation, provisioning and commissioning
- Conduct configuration change, documentation and provide maintenance support for customer’s infrastructure and system
- Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications
- Liaise with internal department, vendor and customer for project implementation and managed service
- Handle customer calls
- Investigate, troubleshoot, isolate and document problems
- Liaise with customers to diagnose and report on problem situations
- Initiate appropriate corrective actions using established procedures as emergency needs arise
- Perform other related duties as assigned
- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
- Minimum 5 years relevant experience in supporting network infrastructure or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
- Good technical knowledge in various brands of networking products and solutions such as Cisco, Juniper, Fortinet, Huawei
- Advantage to holder of professional certifications such as CCNA, CCNP, ITIL
- Familiar with ITIL IT Service Management framework
- Strong problem-solving and analytical skills
- Good customer service and interpersonal skills
- Self-motivated, customer-oriented and able to work under pressure
- Proficiency in spoken and written Chinese and English
- Higher Diploma / Degree holder in Computer Science, Computing, Information Technology, Telecommunication, Engineering or related disciplines
- IT Helpdesk/Support experience on cloud service/product will be an advantage
- Excellent interpersonal and presentation skills, and have a mature responsible and self-motivating attitude
- Good customer service and able to work under pressure
- Fluent in Cantonese, English & Putonghua
- Ability to work independently and take self-initiatives
- Certified with M365 certification will be an advantage
- Microsoft Certified Security Administrator Associate
- Microsoft Certified: Information Protection Administrator Associate
- Microsoft Certified: Teams Administrator Associate
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