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Assistant Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position is responsible for working together with the Investigations Manager in providing effective investigations of fraud, criminal and internal misconduct against American Express, employees, products, services, merchants and customers. Take a supporting role on Security Services, Crisis Management and Executive Protection as required.

This is an excellent opportunity to join a small and dynamic team for those persons with an aptitude to learn and grow their knowledge and skillset in fraud investigation.

Essential Duties and Responsibilities

  • Conduct investigations relating to financial fraud, data privacy breaches, internal fraud, and other related cases, by gathering and analyzing documentary evidence, preparing case reports, and coordinating investigations with law enforcement.
  • Contribute to the long-term goal of reducing/controlling card fraud by collaborating with law enforcement, merchants, and other security-minded organizations.
  • Collect and compile evidence; document investigative activity and evidence in case management system.
  • Pull data, locate records, and run reports; study data to uncover patterns, trends, and anomalies.
  • Collaborate on fraud and criminal investigations with counterparts internally and with external organizations.
  • Work with internal groups to help American Express minimize risk and exposure to fraud.
  • Provide cross-functional support to other members of the Global Security team, as directed by the Director – Security & Investigative Services.

Knowledge/ Skills

  • Highly developed analytical abilities with knowledge of finance and related transactions.
  • A team-oriented mindset and ability to assimilate with the organization's enterprise-wide approach.
  • Ability to identify opportunities to implement and recommend proactive opportunities to reduce fraud or risks to American Express, customers, and merchants.
  • Strong interpersonal skills. Ability to interact with a wide spectrum of internal and external parties and to develop an effective network of business and law enforcement contacts.
  • Flexibility in schedule required. Ability to manage own workload and work to strict deadlines, when required.
  • Excellent verbal, written and computer skills.

Preferred Experience

  • Background in one of the following preferred: Financial risk, Fraud, AML/KYC, Compliance.
  • Experience in an investigative role.
  • Understanding of cyber-related fraud methodologies.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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