Assistant Estate Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

The Repulse Bay is seeking an Assistant Estate Manager to oversee the daily operation of the Estate Management.

  • Deputy to Estate Manager
  • Highly competitive total remuneration package on offer
  • Exceptional opportunity to develop your expertise and career

Key Accountabilities

  • Oversee the daily operation and manage the luxury residential apartment, commercial arcade and other facilities.
  • Assist the Estate Manager in enhancing our customer service by creating a concierge service to ensure The Repulse Bay remains the best landlord in Hong Kong.
  • Lead and manage the team in day-to-day operations and ensure exceptional quality customer service to guests and residents.
  • Develop and maintain guest relationships and obtain guests' loyalty.
  • Proactively respond to guest comments and complaints and take necessary action to achieve the highest level of guest satisfaction.
  • Assist the Estate Manager in monitoring the performance of contractors and maintenance works.
  • Handle administrative duties including training, manpower arrangement, and attendance management.
  • Coordinate with project team, contractor, and Engineering to execute improvement, upgrading, and major renovation work.
  • Take part in any ad hoc project as assigned.

General Requirements

  • Degree holder in Property or Housing Management or related discipline.
  • Member of MCIH or HKIH or equivalent professional qualification is preferable.
  • Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
  • Experience in the hospitality industry and customer-oriented.
  • Excellent interpersonal and supervisory skills.
  • Strong problem-solving skills and able to deal with customers in a professional manner.
  • Independent, proactive, and customer-oriented with a positive mindset.
  • Fluent in spoken and written English, Cantonese, and Putonghua.

We are delighted to receive your CV now and will liaise directly with suitable applicants.

CONTACT US

Scan or click (on mobile) the QR code to chat directly with our People and Culture team.

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