Estate Management Professional
5 days ago
The Peninsula Hong Kong/HSH Group is committed to delivering exceptional customer service and seeking an Estate Management Professional to join our team.
- Assist the Estate Manager in overseeing the daily operation of The Repulse Bay's luxury residential apartments and commercial arcade.
- Develop and maintain guest relationships and obtain guests' loyalty.
Accountabilities
- Manage the daily operation, including supervision of staff, maintenance works, and customer service.
- Enhance our customer service by creating a concierge service to ensure The Repulse Bay remains the best landlord in Hong Kong.
- Lead and manage the team in day-to-day operations and ensure exceptional quality customer service to guests and residents.
- Proactively respond to guest comments and complaints and take necessary action to achieve the highest level of guest satisfaction.
Qualifications
- Degree holder in Property or Housing Management or related discipline.
- Member of MCIH or HKIH or equivalent professional qualification is preferable.
- Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
- Experience in the hospitality industry and customer-oriented.
- Excellent interpersonal and supervisory skills.
- Strong problem-solving skills and able to deal with customers in a professional manner.
- Independent, proactive, and customer-oriented with a positive mindset.
- Fluent in spoken and written English, Cantonese, and Putonghua.
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