Outbound Logistics Lead

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

As a member of the Outbound Logistics Team, you support our Retail Stores and Ecom guests by partnering with DC teams and transportation vendors to meet their specific requirements. This role is responsible for ensuring that all movement of product is performed to schedule. They provide updates and solutions to Stores, Store Ops, SSC regarding timely product delivery, shipment accuracy, and cost control. They coordinate with cross-functional teams inside and outside our company to successfully meet by whens, SLA's, and department expectations. They implement tactical operational strategies, course corrects for planned and unforeseen events and provide timely communication to teams.

Based in Hong Kong, reporting to the Senior Distribution & Logistics Manager, this temporary role is to ensure a smooth and efficient running of our 3rd party logistics supplier operated DC for omni-channel fulfillment, which includes but is not limited to Retail, Digital, and Franchisee Business.

A day in the life:

  • Monitors the transportation flow of all Retail Orders from the Distribution Centers to Stores in Asia and Franchisee Business Partners.
  • Support and coordinate with Courier vendors and GECs to ensure Ecom orders can meet our guest SLA's.
  • Monitor DC ship dates and transit time of all Retail orders on a daily basis.
  • Work with internal partners and vendors to identify actions to improve our vendor performance. Ensure actions are implemented successfully.
  • Support the Retail Operations team and Retail Stores in all Special Projects & Logistical related matters; New Store Openings, Transfers & Returns.
  • Support the logistics arrangement for stores pullback and ecom return from stores or guests to DC.
  • Audit and submit logistics vendor invoice to Account Payable team.
  • Coordinate and manage monthly/quarterly performance meetings with LSPs.
  • Support outbound volume forecasts for carriers & 3PL partners
  • Acts as the subject matter expert when it comes to vendor KPIs related to outbound shipping.
  • Regularly review KPIs to ensure metrics meet Lulu standards.

Qualifications:

  • 2-4 years of experience in a logistics or supply chain field; Bachelor's degree preferred.
  • Experience in vendor management is a plus.
  • Proficiency with MS Office platform (Excel, Word, PowerPoint) and other ERP systems. Advanced Excel skills are a plus.
  • Effectively works independently and with minimal direction.
  • Strong communication and negotiation skills.
  • A keen eye for details and a drive to resolve issues effectively.
  • Ability to analyze and recommend warehouse and transportation performance enhancements and/or cost improvements.
  • Ability to think "outside of the box," enjoy challenges and is solutions-oriented.
  • Good command of spoken and written English and Cantonese.

Must haves:

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

#LI-GT1

Learn more about what it's like working for lululemon in our Asia-Pacific markets:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at In your email, please include the position title, the location of the position and the nature of your request.

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