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Manager, Affluent Propositions

2 weeks ago

hong kong, Hong Kong SAR China Hang Seng Bank Full time

Manager, Affluent Propositions (Acquisition) - Hang Seng Bank (HK) We are currently seeking a high‑caliber professional to join our team as Manager, Affluent Propositions (Acquisition), reporting to the Senior Manager, Affluent Propositions. Principal Responsibilities Develop, design and implement acquisition activities to drive HNW, affluent and emerging affluent customer growth and product penetration. Collaborate with key business units, distributions and functions to ensure acquisition activities are properly delivered to customers with the most optimal approach. Take lead to design and develop digital onboarding journey from account opening to activation. Design and implement the customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base. Develop customer events and partnership privileges to broaden the acquisition sources. Stay on top of compliance requirements, in particular sales and marketing related, competition law and fair value principles, to take timely actions to mitigate relevant risk positing to the bank, where applicable. Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliant to FIM and related policies. Develop an expert knowledge of the customer base, market trends and competitor activities for the support of strategic direction. Requirements University degree in Business Administration, Marketing or other relevant qualifications. Minimum of 5 years of retail banking experience. Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc. Customer‑oriented with strong business acumen and analytical skills. Strong self‑motivation and positive attitude with good project management and interpersonal skills. Ability to bring divergent ideas to create new and valuable solutions. Shown strong situation awareness, strong desire to learn and able to work in an Agile environment. Resilience to stress, able to unlock full potential and prepare for the future of work. Proficiency in both English and Chinese. Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery. You’ll achieve more when you join Hang Seng Bank Limited. Visit for more information. Follow us on LinkedIn: Issued by Hang Seng Bank Limited. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other; Industries: Banking. #J-18808-Ljbffr