Senior IT Officer

2 days ago


Hong Kong Island, Hong Kong SAR China AsiaWorld-Expo Management Limited Full time

Responsibilities Support IT operations for Hong Kong International Aviation Academy, with duties performed at Hong Kong International Airport Area. Provide front-line user support via helpdesk hotline, and on-site assistance, responding to queries and incidents related to hardware, software, accounts, and basic networking. Troubleshoot and resolve technical issues with computers, printers, AV equipment, mobile devices. Conduct user training and maintain up-to-date end‑user documentation. Maintain accurate records of support cases, user inquiries, and asset allocation. Participate in IT operational projects, including systems upgrades, process improvements, and routine audits. Monitor system performance, network connectivity, and security alerts. Assist in implementing cybersecurity measures and enforcing company IT policies. Perform any ad‑hoc assignments as required. Requirements Degree or above in Computer Science, IT, or a related field. At least 3 years of hands‑on experience in user IT support, helpdesk operations. Hands‑on experience with endpoint management, ticketing systems, and IT asset management preferred. Good working knowledge of Windows, Office 365, Active Directory, network basics, and AV equipment support. Knowledge of Microsoft Exchange and Cisco Secure Email Gateway is a plus. Strong problem‑solving skills, attention to detail, and ability to work collaboratively and flexibly. Good command of written and spoken English and Chinese. Candidate with less experience will be considered as IT Officer. Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via Personal data collected will be used for recruitment‑related purpose only. HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers. #J-18808-Ljbffr


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