Customer Services

1 week ago


Hong Kong Island, Hong Kong SAR China Harbour City Estates Limited Full time

Human Resources Officer at Harbour City Estates Limited The successful candidate will be responsible to supervise and manage a team of Customer Service Staff including Concierge, VIC and Hotline teams in daily operations of the complex. He/She will also be responsible for enhancing service standards of in‑house frontliners and vendors for our prime office and retail premises. Duties include monitoring performance in customer service, security and cleaning, developing strategies to uplift Harbour City service excellence, conducting regular training, performing service quality audit, and implementing service‑related projects with internal and external parties. Working on duty roster during weekends, statutory and general holidays is required. Requirements: Degree holder in Property/Facilities Management, Hospitality or related disciplines Minimum 10 years of relevant working experience including at least 3 years in a managerial role Proven track record in property management or hotel operations, experience managing Grade A shopping malls or office buildings preferred Excellent command of written and spoken English and Chinese (including Putonghua); knowledge of additional languages (e.g. Korean, Japanese) is an advantage Relevant training background and professional membership in recognized property/facility management organizations is a plus Strong leadership skills with demonstrated ability to manage and motivate diverse teams effectively Excellent interpersonal, communication and problem‑solving skills paired with a mature, solution‑oriented mindset We offer a competitive remuneration package commensurate with experience and qualifications. Fringe benefits include employer top‑up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits. Interested parties are invited to send a full resume stating contact telephone number, date available, present and expected salary to our recruitment email address. (Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.) #J-18808-Ljbffr



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