Helpdesk Agents

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...

Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Diploma or above in Information Technology or related discipline One year working experience in customer service area in IT field is...

Sustain the Tier-1 hotline operation to fulfill each customer contract requirement and scope of work Maintain a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner Enhance/updating operating procedure and a marketable service improvement continually Monitor and re-arrange resource to make sure meet...

A technology solutions provider in Hong Kong is looking for a Supervisor for their helpdesk operation. The ideal candidate must ensure the smooth operation of the Tier-1 hotline and lead a team of service agents effectively. Responsibilities include enhancing operational procedures, creating reports, and managing team training. Candidates should have a...

A technology service provider in Hong Kong is seeking an individual to manage Tier-1 hotline operations. The role involves leading a team of service agents and requires strong communication skills in Cantonese, English, and Mandarin. Responsibilities include ensuring customer contract requirements are met and managing operational efficiency. The candidate...

A technology consulting firm located in Hong Kong is seeking an experienced Assistant IT Helpdesk Manager to oversee a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT...

SW8867 |20 Oct 2025 Assistant IT Helpdesk Manager (AI / ITIL, 30-40K)Manage and oversee a team of service desk agents, providing mentorship, conducting performance reviews, and facilitating training. Drive the team to build and maintain a comprehensive knowledge base and standard operating procedures (SOPs) for various customers. Oversee the timely...

A technology support company in Hong Kong seeks an individual for first level assistance and remote control support for computer systems and software. The ideal candidate will have excellent communication skills in Cantonese and English and be able to multitask effectively. Responsibilities include logging Service Desk tickets and responding to queries over...

Responsibilities Install, configure, upgrade and troubleshoot Lotus Domino R8.X / 9.X Servers Support and troubleshoot the daily administration of the Lotus Notes Email System Develop application in Lotus Notes R8.X / 9.X environment using Lotus Script Maintain and support around 150 in‑house developed Lotus Notes applications/agents/scripts Provide...

A consulting firm in Hong Kong is looking for a Team Leader to manage the Tier-1 hotline operation and ensure customer satisfaction. The role involves leading a team of over 10 service agents, maintaining service quality, managing training processes, and handling customer complaints. Ideal candidates will possess at least an IT diploma, effective...