Banking IT Deskside Support Engineer

A reputable consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide on-site technical support for desktop PCs in a banking environment. The ideal candidate will have 2 to 5 years of IT support experience, strong knowledge in Microsoft Windows configuration, and the ability to manage multiple tasks. This role involves troubleshooting,...

Overview Deskside Support Engineer (Banking, 20‑25K) Responsibilities Provide helpdesk and deskside service to end‑users. Troubleshoot any hardware and software related issues. Assist the IT manager in managing specific tasks in projects and IT services. Qualifications and Benefits Immediate availability is highly preferred. At least 1 year of relevant...

A consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide on-site technical support to internal users in the banking and finance sector. Candidates should possess at least 3 years of experience in the IT industry, and have hands-on knowledge of end-user software like Windows, Office 365, and Microsoft Teams. The role involves...

SW8471 |18 Apr 2023 Deskside Support Engineer (Bank)Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you...

Deskside Support Engineer (Financial Sector) Manage IT service requests such as software installation, access requests, and account setups. Provide deskside support on hardware, software, and applications for user. Provide support on ad‑hoc tasks or projects as per request. To follow standards, guidelines, and procedures for system implementation and...

SW9390 |29 Sep 2017 Deskside Support Engineer (Banking) Provide on-site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation, basic hardware moves and changes Manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary...

Responsibilities Provide on-site and deskside technical support for end-users, troubleshooting hardware, software, and peripheral issues on Windows/macOS devices. Perform hardware repairs, upgrades, installations, and IMACs (Installs, Moves, Adds, Changes) for desktops, laptops, printers, and conference room AV equipment. Diagnose and resolve network...

SW9873 |20 Sep 2019 Deskside Support Engineer (Banking/Finance)Provide on-site technical support to internal users Install, configure, trouble-shoot PC related software and hardware Handle request of technical assistance via phone call and email Track user requests and fulfilling the needs within SLAs. Manage day-to-day work, coordinate and collaborate with...

SW8660 | 11 Jun 2024 – Deskside Support Engineer (Bank) (18‑21K) Responsibilities Provide technical support and troubleshooting to end‑users on both hardware and software services. Offer technical support for internal users on Desktop Software, MS Windows, O365, Office, Outlook. Assist in development and implementation of IT guidelines and procedures....

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...