Banking Deskside IT Support Engineer

Overview Deskside Support Engineer (Banking, 20‑25K) Responsibilities Provide helpdesk and deskside service to end‑users. Troubleshoot any hardware and software related issues. Assist the IT manager in managing specific tasks in projects and IT services. Qualifications and Benefits Immediate availability is highly preferred. At least 1 year of relevant...

A consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide on-site technical support to internal users in the banking and finance sector. Candidates should possess at least 3 years of experience in the IT industry, and have hands-on knowledge of end-user software like Windows, Office 365, and Microsoft Teams. The role involves...

SW8471 |18 Apr 2023 Deskside Support Engineer (Bank)Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you...

SW9390 |29 Sep 2017 Deskside Support Engineer (Banking) Provide on-site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation, basic hardware moves and changes Manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary...

Responsibilities Provide on-site and deskside technical support for end-users, troubleshooting hardware, software, and peripheral issues on Windows/macOS devices. Perform hardware repairs, upgrades, installations, and IMACs (Installs, Moves, Adds, Changes) for desktops, laptops, printers, and conference room AV equipment. Diagnose and resolve network...

SW9873 |20 Sep 2019 Deskside Support Engineer (Banking/Finance)Provide on-site technical support to internal users Install, configure, trouble-shoot PC related software and hardware Handle request of technical assistance via phone call and email Track user requests and fulfilling the needs within SLAs. Manage day-to-day work, coordinate and collaborate with...

SW8660 | 11 Jun 2024 – Deskside Support Engineer (Bank) (18‑21K) Responsibilities Provide technical support and troubleshooting to end‑users on both hardware and software services. Offer technical support for internal users on Desktop Software, MS Windows, O365, Office, Outlook. Assist in development and implementation of IT guidelines and procedures....

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

A technology consulting firm is seeking a Deskside Support Engineer for a banking client in Hong Kong. This role involves addressing user tickets regarding hardware, software, and networking issues. Candidates should have proven experience in desktop support, particularly in Windows environments, alongside a customer-oriented attitude. The position requires...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...