Manager, Collection Governance

Manager, Collection Governance & Strategy (Hong Kong, India) Join to apply for the Manager, Collection Governance & Strategy (Hong Kong, India) role at Standard Chartered . Job Summary This role could be based in Hong Kong, China or India. When you start the application process you will be presented with a drop-down menu showing all countries; please ensure that you select a country where the role is based. The Collection Strategy and Governance team serves as a centre of excellence, playing a vital role within the collection team by implementing sustainable collection and recovery operations that improve operational and loss performance, productivity, outstanding rationalization, and controls. Join a team dedicated to continuously enhancing collections and recovery capabilities while driving optimization and efficiency. We strive to balance technical expertise with business insight to uncover opportunities and develop effective solutions. Responsibilities Formulate, implement, and uphold collection strategies, policies, and procedures. Ensure robust portfolio monitoring systems are established, including early warning signals and contingency plans. Develop an appropriate and tailored collection strategy that aligns with the portfolio's size and risk level. Initiate and carry out innovative actions to meet collection and recovery targets, including LI budgeting and forecasting. Manage credit losses within acceptable limits while maximizing the business's economic profits through sustainable growth. Support cost reduction in credit operations by enhancing the efficiency and effectiveness of credit processes and strategies. Champion ongoing process improvements by enhancing collection techniques, upgrading tools, and optimizing collection systems. Represent collections in both country and group-level system and change projects to guarantee a smooth transition for collection processes. Ensure all collection activities comply with regulatory requirements and internal policies. Establish robust control mechanisms to achieve satisfactory audit outcomes. Identify and implement workflow re‑engineering initiatives. Lead the agency scorecard management and assignment process. Other Responsibilities Embed Here for good and Group’s brand and values in Hongkong WRB Risk - Collections; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Qualifications Training SAS, Python. Languages: English. Role Specific Technical Competencies Data Science & Analytics. Project Management. Risk Management. About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you bring. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. #J-18808-Ljbffr