Assistant Manager, Collection Governance&Strategy(Hong Kong, China)

Assistant Manager, Collection Governance & Strategy (Hong Kong, China) Job Summary This role could be based in Hong Kong and China. When you start the application process you will be presented with a drop-down menu showing all countries – please ensure that you select a country where the role is based. The collection strategy and governance team is a centre of excellence and is integral to the collection team in implementing sustainable collections and recovery operations to deliver on operational and loss performance, productively rationalise controls and outstanding recovery. Be part of a team that continues to find ways to enhance collections and recovery capability, driving optimisation and efficiency. We endeavour to balance technical capability and business understanding to identify opportunities and find solutions. Responsibilities Establish a well-suited and effective collection strategy aligned with the portfolio’s size and risk profile. Design and implement innovative initiatives to meet collection and recovery targets, including LI budgeting and forecasting. Maintain credit losses within acceptable limits while maximizing the business’s economic profits through sustainable growth. Drive cost reduction in credit operations by enhancing the efficiency and effectiveness of credit processes and strategies. Oversee daily and weekly collection reports, ensuring timely delivery with exceptional accuracy. Lead continuous process enhancements, advance collection techniques, upgrade tools, and optimise collection systems. Act as the collection representative in both country‑ and group‑level system and change projects, ensuring smooth transitions for collection workflows. Manage the validation of collection‑related regulatory reports, including Debt Collection Agency reports, manual bureau submissions, and debt restructuring documentation. Role Specific Technical Competencies Data Science & Analytics Project Management Risk Management About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and want to work for a bank that makes a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see what you bring. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good, achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from our successes and failures. Are better together: we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, combined to a minimum of 30 days. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation that embraces and celebrates our unique diversity across teams, business functions and geographies – everyone feels respected and can realise their full potential. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Accounting/Auditing and Finance Industries Banking #J-18808-Ljbffr