Manager, Collection Governance

Add expected salary to your profile for insights The collection strategy and Governance team is a centre of excellence and is integral to the collection team in implementation of sustainable collections and recovery operations to deliver on operational and loss performance, productively, outstanding rationalization and controls. Be part of a team that continues to find ways to enhance collections and recovery capability and the driving of optimization and efficiency. We endeavour to balance between technical capability and business understanding to identify opportunities and find solutions. Responsibilities Country lead in managing collection strategy initiatives. The staff ensures business requirement documentation, testing and verification. This also includes ensuring collection team engagement to ensure smooth change transition. The role manages country collection systems administration duties. This entails documenting country change requests, troubleshooting system issues, periodic review of system parameters and rules and system access management. Drive strategy and performance tracking for Digital partner portfolio including monthly performance reviews, daily collection reporting and system support. Responsible for department cost management which entails monthly cost review, budgeting/forecasting and driving execution of process optimization initiatives. Champion continuous process improvements, up skill collection techniques, upgrade collection tools and optimize collections systems. Lead collection agenda in country and group level system and change projects to ensure seamless transition for collection processes. In conjunction with Hub team, coordinate various system reconciliations to ensure correct flow of information within the internal systems. To identify and execute collection workflow re‑engineering to derive efficiencies while deriving simplicity and process clarity. The role manages validation of collection related regulatory reports including debt collection agency reports, manual bureau submissions and debt restructuring reports. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters. Qualifications Education - Bachelor's degree in Business Administration, Finance, Economics, Risk Management, or a related field. Training - Experience of HKIB‑ACRM is preferable. Fluent in Cantonese, Mandarin, and English. Strong communication, analytical, problem‑solving, and interpersonal skills. Knowledge of the bank’s operational processes and systems is preferable. Experience in Change Delivery. Prior experience in a governance and/or collections support role is an added advantage. Role Specific Technical Competencies Data Science & Analytics Project Management Risk Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: What we offer Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off , including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. #J-18808-Ljbffr