Retail Training Leader: Elevate Customer Experience

A leading health company in Hong Kong is seeking a Training and Customer Experience Officer to manage customer inquiries and complaints while facilitating training programs. Candidates should have at least 2 years of customer service experience, preferably in retail. Strong communication skills in English, Cantonese, and ideally Mandarin are essential. The...

Training and Customer Experience Officer Understand customer’s needs and handle all kinds of customer’s enquiries and complaints via various channels in a tactful manner. Liaison with internal departments to handle customer problems and requests to ensure customer satisfaction. Assist the Training and Customer Experience Manager in planning, organizing,...

About the role Join our Group as a Retail Training Specialist. You will be responsible for developing and delivering tailored training programs to equip our retail staff with the skills and knowledge to provide exceptional customer service. What you'll be doing Design and deliver comprehensive training programs covering product knowledge, sales techniques,...

Overview This role is an expert of Nike product and service & OPS experience who creates product understanding, effectively presents company or product information, and delivers Nike athlete services & ops experience to retail store athletes and Nike partners. Responsibilities Deliver training of the above-mentioned programs. Responsible for the creation and...

A prominent property management company in Hong Kong seeks a skilled manager to oversee Customer Service Staff and enhance service standards for prime office and retail premises. The ideal candidate will hold a degree in Property Management, have over 10 years of experience, including managerial roles, and possess strong leadership and communication skills....

A leading concierge service provider in Hong Kong is seeking a Senior Concierge Officer to lead the concierge team and enhance customer experiences. The ideal candidate will possess a diploma in relevant fields, with 1-5 years experience in customer service, particularly within Grade A retail or commercial property. Strong communication, interpersonal, and...

A leading sports apparel company based in Hong Kong seeks an expert to enhance product understanding and deliver training services. This role involves developing educational clinics, collaborating with partners to elevate brand knowledge, and fostering athlete talent. The ideal candidate will possess strong training and presentation skills, and a passion for...

A leading property development company in Hong Kong is seeking a Customer Service Manager to lead the handover team. The ideal candidate should possess a Bachelor’s Degree in a relevant field and minimum 6 years of experience in property management, including 2 years in a managerial role. Responsibilities include managing handover activities, developing...

A leading retail company in Hong Kong is seeking an experienced Retail Operations Manager to oversee daily operations of multiple stores. The successful candidate will manage performance metrics, enhance staff training, and ensure exceptional customer experiences. Candidates must have over 5 years of managerial experience in retail operations, preferably in...

A leading fashion retailer is seeking a dedicated Sales Assistant in Hong Kong to deliver exceptional customer service and support store operations. The ideal candidate will have at least 1 year of retail experience, a passion for fashion, and strong communication skills in Cantonese, English, and Mandarin. This full-time position offers a competitive...