Business Analysis Executive

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

We are currently seeking a highly motivated and skilled individual to join our Customer Service, Call Centre. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients.

Your role:

  • Collect, analyze, and interpret business data across various business lines (mobile, broadband, fixed line, and pay TV services) to identify trends, patterns, and business insights driving strategy and decisions.
  • Prepare regular and customized reports/dashboards with visualization tools for tracking business performance & management review.
  • Translate complex data into clear, actionable, and easy-to-understand narratives.
  • Collaborate with cross-functional teams to understand business needs and provide data-driven insights.
  • Support strategic planning by providing actionable recommendations based on data analysis.
  • Conduct root cause analysis to address business challenges and recommend solutions.

To succeed in this role:

  • Bachelor's degree in Business Analytics, Information Technology, Computer Science, Data Science or other relevant disciplines.
  • 2 years of experience in data analysis.
  • Proficient in using statistical or programming tools, SQL/Python/Tableau/Microsoft SQL Server/Excel.
  • Expertise in creating professional PowerPoint presentations for management.
  • Strong analytical and critical thinking skills, with a keen attention to detail and the ability to identify key insights from data.
  • Strong communication and presentation skills, with the ability to convey complex information clearly.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficient in both written and spoken English & Chinese.
  • Background from Telecom/Broadband/TV industry is highly preferred.
  • Candidate with more experience will be considered for a Senior position.

Work location: Tuen Mun or Shatin (near MTR station).

We offer the benefits of working with highly experienced professionals in an energetic and high-growth environment, competitive remuneration package plus satisfactory fringe benefits. If you wish to have an exciting and rewarding career, please send us your resume with your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.

Seniority level

Associate

Employment type

Full-time

Job function

Analyst, Customer Service, and Strategy/Planning

Industries

Telecommunications

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