(Assistant) Service Management Manager

12 hours ago


Hong Kong Island, Hong Kong SAR China China Mobile International Limited Full time

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 1. Customer Service Policies Development: (1) Responsible for formulating and improving the customer service policies for ToC customers. (2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs. 2. Customer Service Issue Improvement: (1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality. (2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process. 3. Customer Service Experience Optimization: (1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion. (2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods. Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality. Requirements 1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field. 2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry. 3. Skills Required: - Familiarity with ToC customer service processes and customer experience design; - Strong data analysis and problem-solving skills; - Experience in ToC product management, operation analysis, and service support is preferred. 4. Language Requirement: Good at both written and spoken English and Chinese. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Telecommunications Referrals increase your chances of interviewing at China Mobile International Limited by 2x Sign in to set job alerts for “Service Assistant” roles. Customer Service/Administration Assistant Customer Service, Assistant Manager (More than 1 opening) Wan Chai District, Hong Kong SAR 1 week ago Officer, Project Administration (Ref: SMD132/25, 10442) Executive Assistant (Travel Required to SZ, up to 38k) HR Administrative Assistant - Temporary Full/Part-time (Students Welcomed) Assistant Manager, Settlement & Nominee Services (12 months contract) Central & Western District, Hong Kong SAR 3 weeks ago (Fresh Graduate Welcome) Company Secretarial Assistant/ Officer Wan Chai District, Hong Kong SAR 3 weeks ago CUSTOMER SERVICE ASSISTANT - shipping company / container feeder / forwarder / logistics (Sheung Wan/5 days work) Central & Western District, Hong Kong SAR 1 week ago Central & Western District, Hong Kong SAR 6 months ago Central & Western District, Hong Kong SAR 6 months ago TRAINEE: Business Management Office (BMO) Assistant Assistant Client Service Manager - Private Banking Department (HK) Admin Assistant (Team Assistants from Hedge funds, Asset Management, Investment Banks welcome to apply) Restaurant Receptionist (All Day Dining Restaurant) Officer, Administration and Facilities Management Wan Chai District, Hong Kong SAR 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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