Afternoon Shift _ Customer Care Officer

5 days ago


Kwai Tsing District, Hong Kong SAR China Make The Right Call Full time

Afternoon Shift _ Customer Care Officer - full time $18-19K (5-days work) Fulfil daily operational tasks and documentation in line with Key Performance Index. Provide customer service to handle enquiries and complaints, maintenance and ad hoc service. Improve customer’s expectation and satisfaction level by providing effective and efficient solutions to customer. Shift :13:00 pm to 23:00 pm (5 days work). Requirements DSE / HKCEE or above A good team player and professional telephone manner with excellent customerservice skills Good command of both spoken and written English and Chinese, Mandarin will also be an advantage Good PC knowledge and Chinese word processing preferable Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage We offer Attractive basic salary with monthly performance bonus In-house Gym for employee use Marriage leave Paternity leave Medical coverage Vibrant and all-inclusive work place Equal opportunity Employer MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you. Company Overview Make The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle. It’s also an award winning Call Centre in the Customer Service Industry, and attained its ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally. Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer #J-18808-Ljbffr



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