Customer Service Agent

2 days ago


Hong Kong Island, Hong Kong SAR China The Hongkong and Shanghai Hotels, Limited Full time

Join to apply for the Customer Service Agent role at The Hongkong and Shanghai Hotels, Limited Working alongside a professional team in the corporate office’s Global Customer Service Center based in Hong Kong, we are seeking a Customer Service Agent to join our global reservation team. Work for a highly prestigious and renowned hospitality group Be part of a professional team Be offered exceptional market‑leading benefits such as comprehensive family medical insurance (including dependents), pension benefits, and 17 days of public holiday Key Accountabilities Demonstrate and maintain up‑to‑date knowledge of all Peninsula Hotels’ facilities, rates & promotion Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings) Maintain accurate guest profile and apply relevant booking history for future reservation Participate in suite up‑selling programme General Requirements Minimum 1 year of Reservation, Front Office, or Call Centre experience Good operating knowledge of Opera or Shiji (PMS) Clear communication skills and telephone etiquette Fluent in English and strong command of Cantonese and Mandarin would be advantageous We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function. Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x. Tsim Sha Tsui, Hong Kong SAR Seniority level Entry level Employment type Full‑time Job function Customer Service Industries Hospitality #J-18808-Ljbffr



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