Service Relationship Agent

3 days ago

hong kong, Hong Kong SAR China Bupa Global Full time

Service Relationship Agent role at Bupa Global How you’ll help us make health happenYou are a subject matter expert in handling pre-authorisation requests, via calls or emails, you create a great preauthorisation journey for members. You can well organise preauthorisation tasks by evaluating urgency and priority, you have good memory as you follow different processes based on treatment location and medical service needs from members. Timely response with great quality in calls and emails, accurate record keeping in customer management system. Handle diverse service queries including coverage, claims, billing, personal info updates, and concierge coordination, ensuring timely and high-quality responses. Resolve member concerns with empathy and fairness, balancing customer needs with company interests and maintaining accurate records. You are the co-ordinator in concierge service (e.g. medical appointment booking) You support Senior Service Expert to service members covered by top-tiered product. Participate in regular 121s and team meetings with your manager Contribute to the continuous improvement process by putting forward CX Key Skills/Qualifications needed for this role:Language Skills:Skills & Experience:Why Bupa?We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Seniority level Associate Employment type Full-time Job function Customer Service Insurance and Hospitals and Health Care #J-18808-Ljbffr

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