Guest Services Agent
4 days ago
Guest Services Agent (Telephone Operator) Join to apply for the Guest Services Agent (Telephone Operator) role at Kimpton Tsim Sha Tsui Hong Kong . Why We’re Here Kimpton believes heartfelt, human connections make people’s lives better, especially those who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Every day you can improve lives in your own unique way and you can expect the same in return. It all starts with you. How We’re Different Our San Francisco-born entrepreneurial spirit and zest for life kickstarted this culture in 1981, and it shines through to this day. It all flows from you – the lively, rebellious, genuine you. People who are themselves at work, who shine, are fully welcomed and celebrated here. We look for people who bring creativity, self‑leadership, and an innate passion for making others’ lives better. The result is a work environment that’s quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Feel it; you’ll feel it too. Role Overview As a Guest Services Agent (Telephone Operator) you will be responsible for managing incoming calls from both prospective and in‑house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the Kimpton Guest Journey, you will recognize each guest as a unique individual and create memorable, personalized experiences. A Little Taste of Your Day‑to‑Day Efficiently manage a high volume of incoming calls, ensuring timely responses to guest inquiries. Share detailed information about hotel amenities, services, and local attractions to enhance the guest experience. Collaborate closely with other departments to ensure guest requests are fulfilled promptly and accurately. Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests. Address guest concerns and complaints professionally, ensuring satisfactory resolutions. What We Need From You A minimum of 1 year work experience in related positions (fresh graduates are also welcomed). A bachelor's degree in hotel management or equivalent. Excellent communication skills in spoken and written English, Cantonese, and Mandarin; knowledge of other languages is an advantage. Strong interpersonal skills to effectively interact with guests and collaborate across departments. A great team player who respects all cultures, welcomes different perspectives, and celebrates diversity. A commitment to service excellence, with a proactive, discreet, and detail‑oriented approach. Proficiency in Opera, Stay Please, and Alliants is a plus. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply. Start your journey with us today. Please send us your full resume along with current and expected salary via CTgoodjobs Apply Now or visit careers.ihg.com. We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful. #J-18808-Ljbffr
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Guest Services Agent
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Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeGuest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will manage incoming calls from both prospective and in‑house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the Kimpton Guest Journey...
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