Service Relationship Agent

2 weeks ago

Hong Kong Island, Hong Kong SAR China Richmond Villages Full time

Service Relationship Agent – Bupa Global Location: Hong Kong Time Type: Full time Job Area: Delivery and Operations Seniority level: Entry level Employment type: Full-time How You'll Help Us Make Health Happen You are a subject matter expert in handling pre‑authorisation requests, creating a great pre‑authorisation journey for members via calls or emails. You organise pre‑authorisation tasks by evaluating urgency and priority, and follow different processes based on treatment location and medical service needs from members. Provide timely responses with great quality in calls and emails, accurate record keeping in the customer management system. Handle diverse service queries including coverage, claims, billing, personal info updates, and concierge coordination, ensuring timely and high‑quality responses. Resolve member concerns with empathy and fairness, balancing customer needs with company interests and maintaining accurate records. Act as the coordinator in concierge service (e.g. medical appointment booking). Support Senior Service Expert to service members covered by top‑tiered products. Participate in regular 121s and team meetings with your manager. Contribute to the continuous improvement process by putting forward CX initiatives. Key Skills / Qualifications Needed for This Role Bachelor's degree or equivalent, preferred. Pass IIQE Paper I and II to apply for an insurance agent licence with the Hong Kong Insurance Authority (HKIA). Academic qualification must meet HKIA requirements. Complete required CPD hours recognised by HKIA to maintain or renew a valid individual insurance agent licence. Language skills:Fluency in spoken English, Cantonese and Mandarin is essential. Proficiency in written English is required. Traditional/Simplified Chinese input skills are a distinct advantage. Skills & experience:Skilled communicator with empathy, clarity and strong numeracy skills. Independent and efficient, with proven results and sound judgment. Experienced and knowledgeable, especially in Bupa Global processes. Ability to manage expectations with tact and professionalism, leveraging time management and prioritisation skills. No prior medical knowledge required, but a willingness to learn and apply knowledge on the job is essential. Why Bupa? We’re a health insurer and provider with no shareholders; our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations. #J-18808-Ljbffr

  • Service Relationship Agent

    1 day ago

    hong kong, Hong Kong SAR China Bupa Full time

    Service Relationship Agent at Bupa Global Location: Hong Kong | Employment: Permanent, Full time, Onsite working | Job Area: Delivery and Operations | Locations: The Quayside Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they...

  • Service Relationship Agent

    3 days ago

    hong kong, Hong Kong SAR China Bupa Global Full time

    Service Relationship Agent role at Bupa Global How you’ll help us make health happenYou are a subject matter expert in handling pre-authorisation requests, via calls or emails, you create a great preauthorisation journey for members. You can well organise preauthorisation tasks by evaluating urgency and priority, you have good memory as you follow...

  • Senior Guest Services Agent

    24 hours ago

    hong kong, Hong Kong SAR China Dorsett Kai Tak Hong Kong Full time

    Senior Guest Services Agent / Guest Services Agent The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential...

  • Guest Services Agent

    2 weeks ago

    hong kong, Hong Kong SAR China IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that...

  • Restaurant Services Agent

    3 days ago

    hong kong, Hong Kong SAR China Miramar Group Full time

    Job Opportunities Restaurant Services Agent Job Details Business Unit: The Mira Hong KongJob ID: MIRA-CC-RSA- Post Date: 1 Nov 2025Application Deadline: 30 Nov 2025 Job Description The Job Responsible for all food and beverage delivery and customer service Maintain high standards of hygiene and sanitation; comply with HACCP standards The Requirement A...

  • Reservations Agent

    24 hours ago

    hong kong, Hong Kong SAR China Dorsett Kai Tak Hong Kong Full time

    Reservations Agent / Senior Reservations Agent Join to apply for the Reservations Agent / Senior Reservations Agent role at Dorsett Kai Tak Hong Kong Reservations Agent / Senior Reservations Agent 3 days ago Be among the first 25 applicants Join to apply for the Reservations Agent / Senior Reservations Agent role at Dorsett Kai Tak Hong Kong Get AI-powered...

  • Commercial Property Agent

    1 week ago

    Hong Kong Island, Hong Kong SAR China Leasing Hub Limited Full time

    Commercial Property Agent / Manager (Occupier Services) Leasing Hub 洽租 是香港新一代商業地產代理平台，穩據網上排名第一的商業租賃平台*，保證大量優質客源 Leasing Hub 洽租 is a revolutionary commercial real estate experience with user-friendly platform & reliable service. No.1 Commercial property website in Hong Kong*...

  • Chubb Life HK: Supervisor, Customer Service

    1 week ago

    hong kong, Hong Kong SAR China Chubb Life Insurance Hong Kong Limited Full time

    Chubb Life HK: Supervisor, Customer Service (Agent Service) Add expected salary to your profile for insights Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering...

  • Full-stack Software Engineer

    7 days ago

    Hong Kong Island, Hong Kong SAR China Wati Full time

    Be among the first 25 applicants. Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and...

  • Site Agent

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China RGH-Global Limited Full time

    Site Agent Position: Site AgentSector: Major Infrastructure & WaterworksEmployer: A Leading Global Engineering & Construction ConglomerateLocation: Hong Kong (Full-Time On-Site) About Our Client: Our client is a state‑owned global powerhouse in the infrastructure sector, consistently ranked among the top international contractors. They are at the forefront...