Customer Service Agent

1 day ago

Hong Kong Island, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking a Customer Service Agent to join our global reservation team. Work for a highly prestigious and renowned hospitality group Be a part of a professional team Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday Key Accountabilities Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings) Maintain accurate guest profile and apply relevant booking history for future reservation Participate in Suite up-selling programme General Requirements Minimum 1 year of Reservation, Front Office or Call Centre experience Good operating knowledge of Opera or Shiji (PMS) Clear communication skills and telephone etiquette Fluent in English and good command of Cantonese and Mandarin would be advantageous We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function. #J-18808-Ljbffr

  • Chubb Life HK: Supervisor, Customer Service

    2 weeks ago

    hong kong, Hong Kong SAR China Chubb Life Insurance Hong Kong Limited Full time

    Chubb Life HK: Supervisor, Customer Service (Agent Service) Add expected salary to your profile for insights Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering...

  • Service Relationship Agent

    3 days ago

    hong kong, Hong Kong SAR China Bupa Full time

    Service Relationship Agent at Bupa Global Location: Hong Kong | Employment: Permanent, Full time, Onsite working | Job Area: Delivery and Operations | Locations: The Quayside Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they...

  • Customs Clearance Support Agent

    1 week ago

    Hong Kong Island, Hong Kong SAR China Deutsche Post AG Full time

    Job Description - Customs Clearance Support Agent (25008GL) Customs Clearance Support Agent (25008GL) Hong Kong, SAR China | Full-time | Permanent | Mixed Shift YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered...

  • Restaurant Services Agent

    5 days ago

    hong kong, Hong Kong SAR China Miramar Group Full time

    Job Opportunities Restaurant Services Agent Job Details Business Unit: The Mira Hong KongJob ID: MIRA-CC-RSA- Post Date: 1 Nov 2025Application Deadline: 30 Nov 2025 Job Description The Job Responsible for all food and beverage delivery and customer service Maintain high standards of hygiene and sanitation; comply with HACCP standards The Requirement A...

  • Service Relationship Agent

    5 days ago

    hong kong, Hong Kong SAR China Bupa Global Full time

    Service Relationship Agent role at Bupa Global How you’ll help us make health happenYou are a subject matter expert in handling pre-authorisation requests, via calls or emails, you create a great preauthorisation journey for members. You can well organise preauthorisation tasks by evaluating urgency and priority, you have good memory as you follow...

  • Reservations Agent

    3 days ago

    hong kong, Hong Kong SAR China Dorsett Kai Tak Hong Kong Full time

    Reservations Agent / Senior Reservations Agent Join to apply for the Reservations Agent / Senior Reservations Agent role at Dorsett Kai Tak Hong Kong Reservations Agent / Senior Reservations Agent 3 days ago Be among the first 25 applicants Join to apply for the Reservations Agent / Senior Reservations Agent role at Dorsett Kai Tak Hong Kong Get AI-powered...

  • Senior Guest Services Agent

    3 days ago

    hong kong, Hong Kong SAR China Dorsett Kai Tak Hong Kong Full time

    Senior Guest Services Agent / Guest Services Agent The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential...

  • Guest Services Agent

    2 weeks ago

    hong kong, Hong Kong SAR China IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that...

  • Customer Support Agent

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Delken Group Limited Full time

    Our client is a leading multinational online gaming company that focuses on Japanese market. Customer Support Agent (Japanese Speaking) Duties: Nurture player relationships via e‑mail and live chat Resolve customer queries and issues Assist in the alignment of promotions across all customer communication channels Receive, handle, and translate customers’...

  • Chubb Life HK: Supervisor, Agent Service

    2 weeks ago

    hong kong, Hong Kong SAR China Chubb Life Full time

    1 day ago Be among the first 25 applicants Job Description Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering duties to receive payment, issue official receipt,...