Pre-sales Technical Engineer

5 days ago


Kowloon, Hong Kong SAR China Basicware Information System Limited Full time

Responsibilities Manage customers' IT infrastructures and provide technical support to end-users. Provide service for customers’ hardware and software installation, product patch updates, system upgrades and maintenance work. Cooperate with the sales team to handle project matters, such as face-to-face meetings with customers, explain technical solutions, understand the advantages and disadvantages of various solutions, and propose corresponding IT solutions based on customer requirements. Collaborate with internal support team to address partner and end-user support requests. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in a technical engineer role, preferably in enterprise solutions. Understanding of general networking and cyber security concepts, including IPSEC VPN, wireless network management, firewall configuration, common cyber security attacks and mitigation. Holder of a certification in the field of Information Technology (IT). Familiar with various IT vendors and cybersecurity products; prior work experience in Greater China is preferred. Fluent in English, Cantonese, and Mandarin, with high proficiency in written English. Strong problem‑solving skills and ability to work independently and as part of a team, self‑motivated with strong analytical reasoning skills. #J-18808-Ljbffr



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