Officer, Remittance
3 weeks ago
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
You will provide operational & project support to user department by delivering remittance & settlement services with good quality.
Responsibilities:
- Check and approve inward remittance and/or outward remittance transactions submitted via various channels within required service standard
- Coordinate with branches and departments in resolving daily operational issues
- Handle telephone enquiries by customers, RBD, CBD, PBD and any internal departments
- Liaise with clients for problem solving if any
- Prepare daily and monthly control reporting
- Perform/review nostro reconciliation breaks
- Manage AML compliance required follow up issues
- Manage the operations of remittance charges reimbursement
- Work with other team heads in payment investigation issues
- Report irregularities to supervisors and Department Head timely
- Assist managers to ensure good communication and high team work spirits within department
- Assist to provide training and coaching to subordinates
- Perform other duties assigned by managers or Department Head from time to time
- Participate in user acceptance tests or system enhancement projects in relation to Remittance
- Perform procedure manual update by reflecting update operations and procedures from time to time
- Degree holder in Banking / Business Administration / Finance/ Management
- At least 3-5 years relevant experience in Banking industry or financial institution, with supervisory experience is preferred
- Good communication, interpersonal, people management and analytical skills
- Mature and able to work independently and under pressure
- Innovative and self-initiative
- Good command of spoken and written English and Chinese
- Candidate with the qualification of Certified Banker is an advantage
Please note that only shortlisted candidates will be notified.
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