Restructuring Assistant

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Restructuring & Review).
Principal responsibilities

  • Assist in the process of Interbank Debt Relief Plan (IDRP) and Individual Voluntary Arrangement (IVA) application
  • Conduct risk account review and propose mitigation actions through regular or ad hoc review
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Provide administrative support including account maintenance
  • Handle customer complaint and branch enquiry
Requirements
  • Completed HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem solving skills
  • Good knowledge of application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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